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~subject:"Service quality"
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Search: "Svensson, Göran"
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Service quality
Lieferantenmanagement
53
Supplier relationship management
53
Kundenzufriedenheit
35
Customer satisfaction
34
Beziehungsmarketing
31
Corporate Social Responsibility
31
Corporate social responsibility
31
Relationship marketing
31
Nachhaltigkeit
29
Sustainability
29
Unternehmensethik
26
Business ethics
25
Confidence
24
Nachhaltige Entwicklung
24
Sustainable development
24
Vertrauen
24
B-to-B-Marketing
22
Business-to-business marketing
22
Schweden
21
Sweden
20
Environmental management
19
Norway
19
Norwegen
19
Umweltmanagement
19
Lieferkette
17
Supply chain
17
Südafrika
15
Selling
14
South Africa
14
Verkauf
14
Dienstleistungsqualität
13
Business network
12
Canada
12
KMU
12
SME
12
Unternehmensnetzwerk
12
Arbeitszufriedenheit
10
Australia
10
Job satisfaction
10
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English
12
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Svensson, Göran
12
Padin, Carmen
5
Otero-Neira, Carmen
3
Slåtten, Terje
3
Svari, Sander
3
Edvardsson, Bo
2
Magaña Carrillo, Irma
2
Petzer, Daniel J.
2
Corrada, Maria Santos
1
De Meyer-Heydenrych, Christine F.
1
DeMeyer, Christine F.
1
Ferro, Carlos
1
Høgevold, Nils
1
Mostert, Pierre
1
Sosa Varela, Juan Carlos
1
Sværi, Sander
1
Zietsman, Mariëtte Louise
1
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International journal of quality and service sciences
4
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
Journal of business-to-business marketing
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Managing service quality : MSQ ; an international journal
1
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
1
The international journal of bank marketing : IJBM
1
The journal of services marketing
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ECONIS (ZBW)
12
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1
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
2
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
3
Perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context
Petzer, Daniel J.
;
De Meyer-Heydenrych, Christine F.
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 241-253
Persistent link: https://www.econbiz.de/10011707778
Saved in:
4
Validity and reliability of satisfaction as a mediator between quality constructs in manufacturer-supplier relationships through time and across contexts
Padin, Carmen
;
Ferro, Carlos
;
Svensson, Göran
- In:
Journal of business-to-business marketing
24
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011674235
Saved in:
5
Understanding negative emotions in services through teleological actions
Padin, Carmen
;
Svensson, Göran
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
Saved in:
6
Negative emotions in Mexican, Puerto Rican and Spanish hospitals : a multinational assessment of service settings
Otero-Neira, Carmen
;
Padin, Carmen
;
Sosa Varela, Juan Carlos
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 17-37
Persistent link: https://www.econbiz.de/10011558917
Saved in:
7
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
8
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
9
Teleological approaches from complexity sciences in services : framework, illustration and proposition
Svensson, Göran
;
Padin, Carmen
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 224-237
Persistent link: https://www.econbiz.de/10009655258
Saved in:
10
Service quality and turnover intentions as perceived by employees : antecedents and consequences
Slåtten, Terje
;
Svensson, Göran
;
Sværi, Sander
- In:
Personnel review : a professional journal reporting new …
40
(
2011
)
2
,
pp. 205-221
Persistent link: https://www.econbiz.de/10008991848
Saved in:
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