Perceived justice in South African airline and hospital industries : measurement model
Christine F. De Meyer and Daniel J. Petzer; Sander Svari and Göran Svensson
| Year of publication: |
2013
|
|---|---|
| Authors: | DeMeyer, Christine F. ; Petzer, Daniel J. ; Svari, Sander ; Svensson, Göran |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 5.2013, 2, p. 120-139
|
| Subject: | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Gerechtigkeit | Justice | Dienstleistungsmanagement | Service management | Fluggesellschaft | Airline | Krankenhaus | Hospital | Südafrika | South Africa |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009768462