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Service quality
Einzelhandel
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Retail trade
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Gallino, Santiago
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Fisher, Marshall L.
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Karacaoglu, Nil
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Moreno, Antonio
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Xu, Joseph Jiaqi
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Need for speed : the impact of in-process delays on customer behavior in online retail
Gallino, Santiago
;
Karacaoglu, Nil
;
Moreno, Antonio
- In:
Operations research
71
(
2023
)
3
,
pp. 876-894
Persistent link: https://www.econbiz.de/10014309090
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2
The value of rapid delivery in omnichannel retailing
Fisher, Marshall L.
;
Gallino, Santiago
;
Xu, Joseph Jiaqi
- In:
Journal of marketing research
56
(
2019
)
5
,
pp. 732-748
Persistent link: https://www.econbiz.de/10012177633
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