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Service quality
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Group & organization management : an international journal
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Service quality : the key role of service climate and service behavior of boundary employee units
Gracia, Esther
;
Cifre, Eva
;
Grau, Rosa
- In:
Group & organization management : an international journal
35
(
2010
)
3
,
pp. 276-298
Persistent link: https://www.econbiz.de/10003983739
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