Service quality : the key role of service climate and service behavior of boundary employee units
Year of publication: |
2010
|
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Authors: | Gracia, Esther ; Cifre, Eva ; Grau, Rosa |
Published in: |
Group & organization management : an international journal. - Thousand Oaks : SAGE Publications, ISSN 1059-6011, ZDB-ID 1109527-1. - Vol. 35.2010, 3, p. 276-298
|
Subject: | Dienstleistungsqualität | Service quality | Unternehmenskultur | Corporate culture | Kundenzufriedenheit | Customer satisfaction | Strukturgleichungsmodell | Structural equation model |
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