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~subject:"Service quality"
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Service quality
Performance measurement
19
Performance-Messung
19
Performance management
10
Performance-Management
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Business network
6
Knowledge management
6
Unternehmensnetzwerk
6
Wissensmanagement
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Balanced Scorecard
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Betriebliche Wertschöpfung
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Dienstleistungsqualität
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Dienstleistungssektor
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Innovation management
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Innovationsmanagement
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Public sector
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Service industry
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Value creation
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performance management
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Bundling strategy
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Effectiveness
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Leistungsbündel
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Measurement
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Productivity
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Produktivität
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network
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performance measurement
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Beziehungsmarketing
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Customer satisfaction
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Customer service
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Dienstleistungsmanagement
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Finnland
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Pekkola, Sanna
4
Ukko, Juhani
4
Rantala, Tero
2
Saunila, Minna
2
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Benchmarking : an international journal ; BIJ
1
International journal of business performance management
1
International journal of quality & reliability management
1
International journal of services and operations management
1
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ECONIS (ZBW)
4
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1
Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
2
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
3
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
4
Performance measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
Saved in:
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