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~subject:"Service quality"
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Service quality
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Park, Heejun
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Cho, Insu
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Cho, Nam-heung
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Cho, Youngju
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Kim, Joseph Kichul
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Park, Junsung
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Journal of retailing and consumer services
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
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2
The relationship between organisational culture and service quality through organisational learning framework
Cho, Insu
;
Kim, Joseph Kichul
;
Park, Heejun
;
Cho, Nam-heung
- In:
Total quality management & business excellence : an …
24
(
2013
)
7
,
pp. 753-768
Persistent link: https://www.econbiz.de/10009783429
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