Shahin, Arash; Bagheri Iraj, Elham; Vaez Shahrestani, … - In: The TQM Journal 28 (2016) 4, pp. 597-612
Purpose – The purpose of this paper is to propose an innovative solution for prioritizing “Whats” and “Hows” and resolving contradictions among “Whats” in House of Quality (HoQ). Design/methodology/approach – Prioritization of the influence of the weights in correlation matrices...