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~subject:"Service quality"
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Service quality
Customer satisfaction
6
Kundenzufriedenheit
6
Dienstleistungsqualität
5
satisfaction surveys
3
Satisfaction
2
Zufriedenheit
2
local governance
2
sports facilities
2
sports policy
2
sports services
2
ACA
1
Analytics
1
Asset management
1
Beziehungsmarketing
1
Bias
1
Consumer behaviour
1
Customer listening tools
1
Customer performance model
1
Customer satisfaction surveys
1
Customer voice
1
Demand
1
Emotion
1
Erwartungsbildung
1
Expectation formation
1
Experiment
1
Gesundheitsversorgung
1
Gesundheitswesen
1
Global Custody Forum
1
Health care
1
Health care system
1
Healthcare
1
Holiday behaviour
1
Hospital
1
International tourism
1
Internationaler Tourismus
1
Internet
1
Konsumentenverhalten
1
Krankenhaus
1
Lieferantenmanagement
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Bakpessi, Kudjoou
1
Filtenborg, Anders Foged
1
Flynn, Andrea Godfrey
1
Goordboe, Frederik
1
Inman, Lawrence
1
Johnston, Dana M.
1
Mitchell, Ryan
1
Oña, Juan de
1
Oña, Rocio de
1
Poldaas, Sara
1
Russell, Roberta S.
1
Salisbury, Linda Court
1
Seiders, Kathleen
1
Sigsgaard-Rasmussen, Jesper
1
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1
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of securities operations & custody
1
Journal of service research : JSR
1
Public management review
1
Transportation science : a journal of the Institute for Operations Research and the Management Sciences
1
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ECONIS (ZBW)
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1
Do vendors' service models maximise value for clients?
Stephenson, Andy
(
panelist
);
Bakpessi, Kudjoou
(
panelist
); …
- In:
Journal of securities operations & custody
11
(
2019
)
4
,
pp. 317-326
Persistent link: https://www.econbiz.de/10012155977
Saved in:
2
Experimental replication : an experimental test of the expectancy disconfirmation theory of citizen satisfaction
Filtenborg, Anders Foged
;
Goordboe, Frederik
; …
- In:
Public management review
19
(
2017
)
9
,
pp. 1235-1250
Persistent link: https://www.econbiz.de/10011739285
Saved in:
3
Tell us again, how satisfied are you? : the influence of recurring posttransaction surveys on purchase behavior
Flynn, Andrea Godfrey
;
Salisbury, Linda Court
;
Seiders, …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 292-305
Persistent link: https://www.econbiz.de/10011736766
Saved in:
4
Patient perceptions of quality : analyzing patient
satisfaction
surveys
Russell, Roberta S.
;
Johnston, Dana M.
;
White, Sheneeta W.
- In:
International journal of operations & production …
35
(
2015
)
8
,
pp. 1158-1181
Persistent link: https://www.econbiz.de/10011449453
Saved in:
5
Quality of service in public transport based on customer
satisfaction
surveys
: a review and assessment of methodological approaches
Oña, Juan de
;
Oña, Rocio de
- In:
Transportation science : a journal of the Institute for …
49
(
2015
)
3
,
pp. 605-622
Persistent link: https://www.econbiz.de/10011338632
Saved in:
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