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Services
Customer service
3,080
Kundenservice
3,021
Beziehungsmarketing
1,137
Relationship marketing
1,137
Service quality
1,117
Dienstleistungsqualität
1,115
Customer satisfaction
982
Kundenzufriedenheit
981
Consumer behaviour
758
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758
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384
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378
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347
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345
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295
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294
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269
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266
Service industry
260
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194
Emotion
188
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187
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185
customer service
153
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146
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143
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140
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130
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130
Online retailing
129
Online-Handel
129
E-commerce
126
Arbeitsverhalten
120
Work behaviour
120
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119
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119
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112
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102
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Wirtz, Jochen
4
Gustafsson, Anders
3
Paluch, Stefanie
3
Chase, Richard B.
2
Eilert, Meike
2
Guo, Liang
2
Kessler-Thönes, Tino
2
Kleinaltenkamp, Michael
2
Kunz, Werner H.
2
Liu, Canmian
2
McColl-Kennedy, Janet R.
2
Pitardi, Valentina
2
Schepers, Jeroen
2
Sousa, Rui
2
Subramony, Mahesh
2
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2
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2
Abney, Alexandra K.
1
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
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1
Al-Badarneh, Mohammad B.
1
Al-Sabi, Samer M.
1
Ali, Ahsan
1
Alkire, Linda
1
Amorim, Marlene
1
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1
Arshad, Arif Mohammad
1
Arumuganathan, R.
1
Azlan Amran
1
Baek, Jihyun
1
Bahadur, Waseem
1
Ball, Joan
1
Barnes, Donald C.
1
Barrios, Andrés
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Barrot, Christian
1
Baumann, Michael
1
Becker, Jan U.
1
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1
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3
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1
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1
Kuratorium der Deutschen Wirtschaft für Berufsbildung
1
Springer Fachmedien München GmbH
1
Tagung der Kaufmännischen Ausbildungsleiter <1998, Leipzig>
1
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The journal of services marketing
17
International journal of hospitality management
7
Journal of service management
7
The service industries journal
5
Journal of service research
4
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Journal of service theory and practice
3
International journal of contemporary hospitality management
2
International journal of innovation management
2
Journal of service research : JSR
2
(Inst. for Gov. Research. Service Monographs of the U.S. Gov.
1
A Research Agenda for Service Marketing
1
Asian business & management
1
Australasian marketing journal
1
Business horizons
1
California management review
1
Decision sciences : DS
1
Dienstleistungscontrolling
1
Enlightening tourism : ET ; a pathmaking journal
1
European journal of marketing
1
European journal of marketing : EJM
1
European review of service economics and management
1
Forschung aus der Hans-Böckler-Stiftung
1
Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Edition Wissenschaft / Marktorientiertes Management
1
Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
1
Grundsatzfragen und Herausforderungen des Dienstleistungsmarketing
1
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
1
IEEE transactions on engineering management : EM
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of business innovation and research : IJBIR
1
International journal of consumer studies
1
International journal of economics and financial issues : IJEFI
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of product development : IJPD
1
International journal of production research
1
International journal of services and operations management
1
International journal of services and standards
1
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ECONIS (ZBW)
131
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
3
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
4
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
5
Buffer bots : the role of virtual service agents in mitigating negative effects when service fails
Sands, Sean
;
Campbell, Colin L.
;
Plangger, Kirk
;
Pitt, …
- In:
Psychology & marketing
39
(
2022
)
11
,
pp. 2039-2054
Persistent link: https://www.econbiz.de/10013465140
Saved in:
6
Service provision in distribution channels
Gurnani, Haresh
;
Singh, Shubhranshu
;
Tang, Sammi Yu
; …
- In:
Journal of marketing research
59
(
2022
)
5
,
pp. 926-940
Persistent link: https://www.econbiz.de/10013389253
Saved in:
7
Satisfying the online food crave : the case of online food aggregators
Farah, Maya F.
;
Ramadan, Zahy
;
Kanso, Jana
- In:
International journal of consumer studies
46
(
2022
)
4
,
pp. 1413-1427
Persistent link: https://www.econbiz.de/10013329338
Saved in:
8
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
9
SDG commentary: economic services for work and growth for all humans
Subramony, Mahesh
;
Rosenbaum, Mark
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 190-216
Persistent link: https://www.econbiz.de/10014473616
Saved in:
10
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
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