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Search: subject_exact:"Roboter"
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Services
Roboter
2,171
Robot
2,053
Automation
572
Automatisierung
569
Künstliche Intelligenz
361
Artificial intelligence
350
Technischer Fortschritt
330
Technological change
319
Automatisierte Produktion
235
Automated manufacturing
234
Theorie
172
Theory
172
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157
Dienstleistungsqualität
149
Service quality
149
Manufacturing industries
148
Beschäftigungseffekt
145
Employment effect
144
Arbeitsmarkt
137
Consumer behaviour
129
Konsumentenverhalten
129
Labour market
128
robots
120
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116
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110
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110
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107
automation
99
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97
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84
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83
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83
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81
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76
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Paluch, Stefanie
6
Wirtz, Jochen
6
Kunz, Werner H.
4
Afflerbach, Thomas
2
Beckert, Bernd
2
Buschak, Daniela
2
Graf, Birgit
2
Hägele, Martin
2
Jäger, Angela
2
Jörling, Moritz
2
Liu, Canmian
2
Moll, Cornelius
2
Pitardi, Valentina
2
Schepers, Jeroen
2
Schmoch, Ulrich
2
Streukens, Sandra
2
Wydra, Sven
2
Xie, Lishan
2
Belanche, Daniel
1
Boegershausen, Johannes
1
Böhm, Robert
1
Casaló, Luis V.
1
Castelo, Noah
1
Chen, Li-Cheng
1
Chen, Qiurong
1
Chen, Tom
1
Chew, Patricia Y. P.
1
Chiang, Ai-Hsuan
1
Chou, Szu-Yu
1
Daunt, Kate L.
1
Della Corte, Valentina
1
Ding, Xin
1
Dodds, Sarah
1
Dootson, Paula
1
Flavián Blanco, Carlos
1
Ge, Gloria L.
1
Greer, Dominique A.
1
Gursoy, Dogan
1
Henkel, Alexander P.
1
Hildebrand, Christian
1
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Fraunhofer-Institut für Produktionstechnik und Automatisierung
2
Fraunhofer-Institut für System- und Innovationsforschung
2
Springer Fachmedien Wiesbaden
1
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International journal of hospitality management
5
Journal of service management
5
Journal of service research
3
Journal of service theory and practice
2
The journal of services marketing
2
The service industries journal
2
essentials
2
A Research Agenda for Service Marketing
1
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Decision : official journal of Indian Institute of Management Calcutta
1
International journal of contemporary hospitality management
1
Journal of consumer research : JCR ; an interdisciplinary journal
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing and consumer services
1
Marketing Weiterdenken : Zukunftspfade für eine marktorientierte Unternehmensführung
1
Marketing letters : a journal of research in marketing
1
Service business
1
Springer eBook Collection
1
Studie zum deutschen Innovationssystem
1
Studien zum deutschen Innovationssystem
1
The journal of business & industrial marketing
1
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ECONIS (ZBW)
35
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1
Understanding and improving consumer reactions to service bots
Castelo, Noah
;
Boegershausen, Johannes
;
Hildebrand, …
- In:
Journal of consumer research : JCR ; an …
50
(
2023
)
4
,
pp. 848-863
Persistent link: https://www.econbiz.de/10014444213
Saved in:
2
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
3
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
4
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
5
Tourists' value co-creation with service robots : antecedents and mechanisms
Lin, Vera Shanshan
;
Zhang, Xinyi
;
Ren, Yuting
;
Huang, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 949-963
Persistent link: https://www.econbiz.de/10014633803
Saved in:
6
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
7
Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan
;
Chou, Szu-Yu
- In:
Service business
17
(
2023
)
4
,
pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
Saved in:
8
Consumers and service robots : power relationships amid COVID-19 pandemic
Merdin-Uygur, Ezgi
;
Ozturkcan, Selcen
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014240288
Saved in:
9
Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
10
Customer acceptance of service robots under different service settings
Li, Yi
;
Wang, Chongli
;
Song, Bo
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 46-71
Persistent link: https://www.econbiz.de/10014301940
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