Exploring robot service quality priorities for different levels of intimacy with service
Year of publication: |
2023
|
---|---|
Authors: | Chiang, Ai-Hsuan ; Chou, Szu-Yu |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 17.2023, 4, p. 913-935
|
Subject: | Intimacy | Service priorities | Service robot | SERVQUAL | TOPSIS | Dienstleistungsqualität | Service quality | Roboter | Robot | Dienstleistung | Services | Kundenzufriedenheit | Customer satisfaction |
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