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Search: person:"Carrillo, Irma Magaña"
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Spanien
Mexico
4
Mexiko
4
Dienstleistungsqualität
3
Service quality
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Customer service
2
Emotion
2
Hospital
2
Krankenhaus
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Kundenservice
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Spain
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Beschwerdemanagement
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Capital Humano
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Complaint management
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Consumer behaviour
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Dienstleistungssektor
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Gastgewerbe
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Gerechtigkeit
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Kundenzufriedenheit
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Multinationales Unternehmen
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Negative emotions
1
Puerto Rico
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Quality management
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Qualitätsmanagement
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Service encounter
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Magaña Carrillo, Irma
2
Otero-Neira, Carmen
2
Padin, Carmen
2
Corrada, Maria Santos
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Santos Corrada, María De Los M.
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Sosa Varela, Juan C.
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Sosa Varela, Juan Carlos
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Svensson, Göran
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International journal of pharmaceutical and healthcare marketing : IJPHM
1
International journal of quality and service sciences
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ECONIS (ZBW)
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Negative emotions in Mexican, Puerto Rican and Spanish hospitals : a multinational assessment of service settings
Otero-Neira, Carmen
;
Padin, Carmen
;
Sosa Varela, Juan Carlos
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 17-37
Persistent link: https://www.econbiz.de/10011558917
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2
An international and comparative study of perceived justice in Mexican, Puerto Rican and Spanish hospitals
Sosa Varela, Juan C.
;
Magaña Carrillo, Irma
;
Padin, Carmen
- In:
International journal of pharmaceutical and healthcare …
8
(
2014
)
3
,
pp. 248-264
Persistent link: https://www.econbiz.de/10010424182
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