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Consumer behaviour
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Customer satisfaction
10
Dienstleistungsqualität
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Kundenzufriedenheit
10
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Großbritannien
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Gruber, Thorsten
5
Voss, Roediger
3
Reppel, Alexander E.
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Brodowsky, Glen H.
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Chowdhury, Ilma Nur
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Fuß, Stefan
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Gläser-Zikuda, Michaela
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Hochschulmarketing
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International journal of public sector management : IJPSM
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Journal of marketing management : MM
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ECONIS (ZBW)
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1
Investigating the influence of professor characteristics on student satisfaction and dissatisfaction : a comparative study
Gruber, Thorsten
;
Lowrie, Anthony
;
Brodowsky, Glen H.
; …
- In:
Journal of marketing education : JME
34
(
2012
)
2
,
pp. 165-178
Persistent link: https://www.econbiz.de/10009582112
Saved in:
2
Service recovery in higher education : does national culture play a role?
Gruber, Thorsten
;
Chowdhury, Ilma Nur
;
Reppel, Alexander E.
- In:
Journal of marketing management : MM
27
(
2011
)
11/12
,
pp. 1261-1293
Persistent link: https://www.econbiz.de/10009387528
Saved in:
3
Examining student satisfaction with higher education services : using a new measurement tool
Gruber, Thorsten
;
Fuß, Stefan
;
Voss, Roediger
; …
- In:
International journal of public sector management : IJPSM
23
(
2010
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10008652342
Saved in:
4
Understanding the characteristics of effective professors : the student's perspective
Gruber, Thorsten
;
Reppel, Alexander
;
Voss, Roediger
- In:
Journal of marketing for higher education
20
(
2010
)
2
,
pp. 175-190
Persistent link: https://www.econbiz.de/10008859430
Saved in:
5
Hochschulen als Dienstleister brauchen dienstleistungsorientierte Messansätze der Studienzufriedenheit
Voss, Rödiger
;
Gruber, Thorsten
- In:
Hochschulmarketing
,
(pp. 31-62)
.
2009
Persistent link: https://www.econbiz.de/10003839407
Saved in:
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