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~subject:"USA"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Glossary included"
~type_genre:"Sammelwerk"
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Search: subject:"Service quality"
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USA
Service quality
14,043
Dienstleistungsqualität
14,021
Customer satisfaction
5,263
Kundenzufriedenheit
5,263
Consumer behaviour
3,680
Konsumentenverhalten
3,680
Beziehungsmarketing
3,154
Relationship marketing
3,154
Qualitätsmanagement
1,782
Quality management
1,777
Financial audit
1,671
Wirtschaftsprüfung
1,671
Krankenhaus
1,202
Hospital
1,201
Health care
993
Gesundheitsversorgung
987
Customer service
936
Kundenservice
935
United States
917
Dienstleistungssektor
831
Service industry
831
service quality
809
Product quality
804
Produktqualität
804
Gesundheitswesen
801
Health care system
794
Beschwerdemanagement
717
Complaint management
717
Hotel industry
681
Hotellerie
681
Online retailing
592
Online-Handel
592
E-commerce
583
Electronic Commerce
583
Emotion
508
customer satisfaction
485
Gastronomie
463
Restaurant industry
463
Einzelhandel
458
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Undetermined
167
Free
12
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Article
892
Book / Working Paper
24
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Aufsatz in Zeitschrift
Glossary included
Sammelwerk
Article in journal
900
Graue Literatur
254
Non-commercial literature
254
Arbeitspapier
217
Working Paper
217
Aufsatz im Buch
60
Book section
60
Hochschulschrift
43
Thesis
37
Collection of articles of several authors
22
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21
Sammlung
21
Case study
16
Fallstudie
16
Bibliografie enthalten
9
Bibliography included
9
research-article
9
Aufsatzsammlung
7
Konferenzschrift
7
Amtsdruckschrift
5
Conference proceedings
5
Government document
5
Conference paper
3
Konferenzbeitrag
3
Bibliografie
2
Glossar enthalten
2
Reprint
2
case-report
2
Accompanied by computer file
1
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1
Elektronischer Datenträger als Beilage
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1
Ratgeber
1
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1
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1
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English
912
German
4
French
1
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Figlio, David N.
6
Hanushek, Eric Alan
6
Jang, Soocheong
6
Min, Ho-key
6
Prybutok, Victor R.
6
Eide, Eric R.
5
McFadden, Kathleen L.
5
Rivkin, Steven G.
5
Gowen, Charles, III.
4
Han, Heesup
4
Nechyba, Thomas J.
4
Rockoff, Jonah E.
4
Romano, Patrick S.
4
Smith, Jeffrey A.
4
Staiger, Douglas
4
Wong, Herbert Stephens
4
Begun, James W.
3
Black, Dan A.
3
Blau, David
3
Boone, Jeffery P.
3
Brasington, David M.
3
Castle, Nicholas G.
3
Christensen, Brant E.
3
Cutler, David M.
3
Doyle, Joseph J.
3
Ehrenberg, Ronald G.
3
Goldhaber, Daniel D.
3
Grabowski, David C.
3
Gruber, Jonathan
3
Ha, Jooyeon
3
Harris, Douglas N.
3
Hsu, Maxwell K.
3
Huckman, Robert S.
3
Kessler, Daniel P.
3
Khurana, Inder K.
3
Lee, Jung Young
3
Li, Chan
3
Lynn, Michael
3
Mattila, Anna S.
3
Min, Hyesung
3
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National Bureau of Economic Research
2
American Society for Quality
1
CESifo GmbH
1
Cato Institute
1
Internationales Symposium Evaluation of Integrated Delivery Systems - Performance Measurement <2000, Berlin>
1
Urban Institute <Washington, DC>
1
Published in...
All
Health care management review : HCM review
27
International journal of hospitality management
25
Quality management journal : QMJ
17
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Journal of retailing and consumer services
14
Economics of education review
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Journal of health economics
11
Journal of human resources : JHR
11
The journal of services marketing
11
The review of economics and statistics
11
Health affairs : at the intersection of health, health care, and policy
10
Journal of air transport management
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
The American economic review
10
American economic journal : a journal of the American Economic Association
9
Health care financing review
9
Managing service quality : MSQ ; an international journal
9
The Milbank quarterly
9
Journal of accounting and public policy
8
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Services marketing quarterly
8
Academy of Management journal : AMJ
7
Brookings papers on education policy
7
Economic inquiry : journal of the Western Economic Association International
7
Journal of service research : JSR
7
The journal of economic perspectives : EP ; a journal of the American Economic Association
7
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
6
Eastern economic journal
6
International journal of auditing : IJA
6
International journal of contemporary hospitality management
6
International public management journal
6
Journal of labor economics
6
Journal of political economy
6
The accounting review : a publication of the American Accounting Association
6
The journal of law & economics
6
The journal of law, economics, & organization
6
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ECONIS (ZBW)
916
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61
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70
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916
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61
When investor incentives and consumer interests diverge : private equity in higher education
Eaton, Charlie
;
Howell, Sabrina T.
;
Yannelis, Constantine
- In:
The review of financial studies
33
(
2020
)
9
,
pp. 4024-4060
Persistent link: https://www.econbiz.de/10012387362
Saved in:
62
Assessing the impact of co-production on pathways to outcomes in public services : the case of policing and criminal justice
Loeffler, Elke
;
Bovaird, Tony
- In:
International public management journal
23
(
2020
)
2
,
pp. 205-223
Persistent link: https://www.econbiz.de/10012270723
Saved in:
63
How is public service motivation affected by regulatory policy changes?
Jensen, Ulrich Thy
;
Kjeldsen, Anne Mette
;
Fischer …
- In:
International public management journal
23
(
2020
)
4
,
pp. 465-495
Persistent link: https://www.econbiz.de/10012270736
Saved in:
64
Mandatory audit partner rotations and audit quality in the United States
Kuang, Huan
;
Li, Huimin
;
Sherwood, Matthew G.
;
Whited, …
- In:
Auditing : a journal of practice & theory
39
(
2020
)
3
,
pp. 161-184
Persistent link: https://www.econbiz.de/10012301829
Saved in:
65
QoS integrated energy aware routing for wireless sensor networks
Reshma, J.
;
Kumar T., Satish
;
Prasad, R. Krishna
- In:
International journal of networking and virtual …
22
(
2020
)
1
,
pp. 42-54
Persistent link: https://www.econbiz.de/10012178088
Saved in:
66
Online upselling : moving beyond offline upselling in the hotel industry
Denizci Guillet, Basak
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012146179
Saved in:
67
Dissatisfaction after service failures as a realized transaction risk : customer opportunism as a function of external and internal rewards
Khantimirov, Denis
;
Karande, Kiran
;
Ford, John B.
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012132180
Saved in:
68
How acquisitions affect firm behavior and performance : evidence from the dialysis industry
Eliason, Paul J.
;
Heebsh, Benjamin
;
McDevitt, Ryan C.
; …
- In:
The quarterly journal of economics
135
(
2020
)
1
,
pp. 221-267
Persistent link: https://www.econbiz.de/10012196544
Saved in:
69
Do educator performance incentives help students? : evidence from the Teacher Incentive Fund national evaluation
Speroni, Cecilia
;
Wellington, Alison J.
;
Burkander, Paul
; …
- In:
Journal of labor economics
38
(
2020
)
3
,
pp. 843-872
Persistent link: https://www.econbiz.de/10012591938
Saved in:
70
An examination of cross-cultural differences in e-
service
quality
, e-satisfaction and e-marketing success : Korean vs. American portal sites
Fan, Qingji
;
Kim, Hye-Ran
;
Lee, Jeoung Yul
- In:
International journal of multinational corporation strategy
1
(
2016
)
1
,
pp. 44-64
Persistent link: https://www.econbiz.de/10011614206
Saved in:
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