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United States
Customer satisfaction
12
Kundenzufriedenheit
12
customer satisfaction
8
Beziehungsmarketing
7
Consumer behaviour
7
Relationship marketing
7
Konsumentenverhalten
6
Verbraucher
5
Capital income
4
Kapitaleinkommen
4
Marketing
4
Marktforschung
4
Portfolio selection
4
Portfolio-Management
4
USA
4
Börsenkurs
3
Dienstleistungsqualität
3
Marketing management
3
Marketingmanagement
3
Service quality
3
Share price
3
intangibles
3
1987
2
Beschwerdemanagement
2
Business and Economics
2
CAPM
2
Complaint management
2
Customer acquisition
2
Customers
2
Immaterielle Güter
2
Immaterielle Werte
2
Information technology
2
Informationstechnik
2
Innovation
2
Intangible assets
2
Intangible goods
2
Kunden
2
Kundengewinnung
2
Kundenmanagement
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Fornell, Claes
4
Bryant, Barbara Everitt
1
Dekimpe, Marnik G.
1
Hutchinson, Mark C.
1
Mithas, Sunil
1
Morgeson, Forrest
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O'Connell, Vincent
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O'Sullivan, Don
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Rust, Roland T.
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of marketing research : JMR
1
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
1
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ECONIS (ZBW)
4
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1
The effect of customer satisfaction on consumer spending growth
Fornell, Claes
;
Rust, Roland T.
;
Dekimpe, Marnik G.
- In:
Journal of marketing research : JMR
47
(
2010
)
1
,
pp. 28-35
Persistent link: https://www.econbiz.de/10003947425
Saved in:
2
Measuring alpha : the consequences of ignoring the four-factor model ; in response to the commentary: "The statistical significance of portfolio returns" by Claes Fornell, Sunil Mi...
O'Sullivan, Don
;
Hutchinson, Mark C.
;
O'Connell, Vincent
- In:
International journal of research in marketing : IJRM ; …
26
(
2009
)
2
,
pp. 164-164
Persistent link: https://www.econbiz.de/10009519944
Saved in:
3
The satisfied customer : winners and losers in the battle for buyer preference
Fornell, Claes
-
2007
-
1. ed.
Persistent link: https://www.econbiz.de/10003479583
Saved in:
4
Der amerikanische Kundenzufriedenheitsindex ACSI (American Customer Satisfaction Index)
Fornell, Claes
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 165-178)
.
1998
Persistent link: https://www.econbiz.de/10001303865
Saved in:
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