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Borders in service : enactments of nationhood in transnational call centres
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ECONIS (ZBW)
60
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1
The high costs of outsourcing : vendor errors, customer mistreatment, and well-being in call centers
O’Brady, Sean
;
Doellgast, Virginia
;
Blatter, David
- In:
Industrial relations : a journal of economy & society
63
(
2024
)
1
,
pp. 80-103
Persistent link: https://www.econbiz.de/10014483628
Saved in:
2
Treatment and Selection Effects of Formal Workplace Mentorship Programs
Sandvik, Jason
;
Saouma, Richard
;
Seegert, Nathan
; …
-
National Bureau of Economic Research
-
2021
, we report the outcome of a Randomized Controlled Trial (RCT) carried out in a US-based inbound sales
call
center
where …
Persistent link: https://www.econbiz.de/10012616596
Saved in:
3
Workplace knowledge flows
Sandvik, Jason
;
Saouma, Richard
;
Seegert, Nathan
; …
-
2020
Persistent link: https://www.econbiz.de/10012180327
Saved in:
4
Counterproductive worker behavior after a pay cut
Coviello, Decio
;
Deserranno, Erika
;
Persico, Nicola
- In:
Journal of the European Economic Association : JEEA
20
(
2022
)
1
,
pp. 222-263
Persistent link: https://www.econbiz.de/10012878504
Saved in:
5
Workplace knowledge flows
Sandvik, Jason
;
Saouma, Richard
;
Seegert, Nathan
; …
-
2020
Persistent link: https://www.econbiz.de/10012198394
Saved in:
6
Workplace knowledge flows
Sandvik, Jason J.
;
Saouma, Richard E.
;
Seegert, Nathan T.
; …
- In:
The quarterly journal of economics
135
(
2020
)
3
,
pp. 1635-1680
Persistent link: https://www.econbiz.de/10012259277
Saved in:
7
Valuing alternative work arrangements
Mas, Alexandre
;
Pallais, Amanda
-
2016
Persistent link: https://www.econbiz.de/10011546526
Saved in:
8
Call me maybe : experimental evidence on using mobile phones to survey microenterprises
Garlick, Robert
;
Orkin, Kate
;
Quinn, Simon
-
2016
Persistent link: https://www.econbiz.de/10011534680
Saved in:
9
The effects of wage contracts on workplace misbehaviors : evidence from a
call
center
natural field experiment
Flory, Jeffrey A.
;
Leibbrandt, Andreas
;
List, John A.
-
2016
Persistent link: https://www.econbiz.de/10011514719
Saved in:
10
Valuing alternative work arrangements
Mas, Alexandre
;
Pallais, Amanda
-
2016
Persistent link: https://www.econbiz.de/10011559365
Saved in:
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