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~subject:"Value creation"
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Value creation
Service management
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Service Value als Werttreiber : Konzepte, Messung und Steuerung
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Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
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Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
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Chinese management studies
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Dienstleistungscontrolling
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Driving service productivity : value-creation through innovation
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Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services technology and management : IJSTM
1
Journal of management information systems : JMIS
1
Journal of nonprofit & public sector marketing
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The TQM journal : the international review of organizational improvement
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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Vom Produkt- zum Lösungsanbieter : erfolgreiche Konzepte und Praxisbeispiele der Entwicklungsschrittfolge
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ECONIS (ZBW)
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1
The evolution of B2B strategies in the rise of value co-creation and service management
Chowdhury, Naushaba
;
Balaraman, Pravin
;
Liu, Jonathan
- In:
Journal of strategy and management
16
(
2023
)
4
,
pp. 708-732
Persistent link: https://www.econbiz.de/10014433014
Saved in:
2
Case study of sustainable service design in the hospitality industry
Chen, Yi-An
;
Chen, Chun Liang
- In:
Chinese management studies
16
(
2022
)
1
,
pp. 162-196
Persistent link: https://www.econbiz.de/10012886173
Saved in:
3
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
4
Value co-destruction in hotel services : exploring the misalignment of cognitive scripts among customers and providers
Järvi, Henna
;
Keränen, Joona
;
Ritala, Paavo
;
Vilko, Jyri
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012152098
Saved in:
5
Strengthening farmers-hotel supply chain relationships : a service management approach
Thomas-Francois, Kimberly
;
Von Massow, Michael
;
Joppe, …
- In:
Tourism planning & development
14
(
2017
)
2
,
pp. 198-219
Persistent link: https://www.econbiz.de/10011647961
Saved in:
6
Innovation development in service firms : a three-model perspective
Anning-Dorson, Thomas
- In:
International journal of services and operations management
28
(
2017
)
1
,
pp. 64-80
Persistent link: https://www.econbiz.de/10011813446
Saved in:
7
Representative co-production : broadening the scope of the public service logic
Eriksson, Erik Masao
- In:
Public management review
21
(
2019
)
2
,
pp. 291-314
Persistent link: https://www.econbiz.de/10012178734
Saved in:
8
Effectiveness of IT service management capability : value co-creation and value facilitation mechanisms
Winkler, Till J.
;
Wulf, Jochen
- In:
Journal of management information systems : JMIS
36
(
2019
)
2
,
pp. 639-675
Persistent link: https://www.econbiz.de/10012198601
Saved in:
9
Wertschöpfungspotenziale durch Digitalisierung - eine Analyse der Kosten- und Differenzierungstreiber von Dienstleistungen
Bach, Norbert
;
Rimbach, Maximilian
;
Wolf, Sebastian
-
2017
Persistent link: https://www.econbiz.de/10011702287
Saved in:
10
A typology of customer-to-customer interaction and its implications for excellence in service provision
Sá, Patrícia Moura
;
Amorim, Marlene
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1183-1193
Persistent link: https://www.econbiz.de/10011778140
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