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~subject:"Website"
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Website
Beziehungsmarketing
31
Relationship marketing
31
E-commerce
24
Electronic Commerce
24
e-CRM
21
Customer satisfaction
12
Kundenzufriedenheit
12
Consumer behaviour
11
Konsumentenverhalten
11
Dienstleistungsqualität
8
Service quality
8
Bank
6
E-CRM
6
Confidence
5
Internet marketing
5
Online retailing
5
Online-Handel
5
Online-Marketing
5
Vertrauen
5
customer loyalty
4
eCRM
4
electronic customer relationship management
4
CRM
3
Data Mining
3
Firm performance
3
SEM
3
SMEs
3
Unternehmenserfolg
3
customer relationship management
3
e-commerce
3
Business Intelligence
2
CRASP Methodology
2
Customer Experience
2
Customer retention
2
Data mining
2
Demand Chain Management
2
ECRM
2
Electronic Banking
2
Electronic banking
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English
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Agrebi, Meriem
1
Assimakopoulos, Costas
1
Boncori, Anne Laure
1
Georgiadis, Christos K.
1
Papaioannou, Eugenia
1
Rathore, Jitendra Singh
1
Sarmaniotis, Christos
1
Sharma, Ridhima
1
Shastri, Siddharth
1
Tian, Jenny
1
Wang, Sophia
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European management journal
1
International journal of internet marketing and advertising : IJIMA
1
International journal of public sector performance management : IJPSPM
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
4
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1
What makes a website relational? : the experts' viewpoint
Agrebi, Meriem
;
Boncori, Anne Laure
- In:
European management journal
35
(
2017
)
5
,
pp. 617-631
Persistent link: https://www.econbiz.de/10011775132
Saved in:
2
Exploring
E-CRM
in Indian banking sector
Sharma, Ridhima
;
Shastri, Siddharth
;
Rathore, Jitendra Singh
- In:
International journal of public sector performance …
6
(
2020
)
5
,
pp. 653-663
Persistent link: https://www.econbiz.de/10012516848
Saved in:
3
Signaling service quality via website
e-CRM
features : more gains for smaller and lessr known hotels
Tian, Jenny
;
Wang, Sophia
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 211-245
Persistent link: https://www.econbiz.de/10011645609
Saved in:
4
Investigating websites'
e-CRM
features in building customer relationships : evidence from Greece
Papaioannou, Eugenia
;
Assimakopoulos, Costas
; …
- In:
International journal of internet marketing and …
8
(
2014
)
4
,
pp. 320-338
Persistent link: https://www.econbiz.de/10011349106
Saved in:
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