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customer engagement
Beziehungsmarketing
3
Relationship marketing
3
Consumer behaviour
2
Customer satisfaction
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Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenzufriedenheit
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Lieferantenmanagement
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Service quality
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Supplier relationship management
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customer disengagement
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B-to-B-Marketing
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Business-to-business marketing
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Customer disengagement
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Customer integration
1
Dienstleistung
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Dienstleistungssektor
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External factors
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Finland
1
Finnland
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Gastgewerbe
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Hospitality industry
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Hotel industry
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Hotellerie
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Kundenbindungsprogramm
1
Kundenintegration
1
Loyalty program
1
Product/service factors
1
Reforms
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Relationship factors
1
Service industry
1
Services
1
Tourism
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Tourism employees
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Tourismus
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Tourismusberufe
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Value co-destruction
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co-creation
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functional
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Bowden, Jana
1
Gabbott, Mark
1
Järvi, Henna
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International journal of business innovation and research
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Journal of marketing management : MM
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ECONIS (ZBW)
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1
Customer engagement in the hotel industry : perceptions of hotel staff and guests
Järvi, Henna
- In:
International journal of business innovation and research
18
(
2019
)
1
,
pp. 109-127
Persistent link: https://www.econbiz.de/10011982392
Saved in:
2
Service relationships and the
customer
disengagement
: engagement conundrum
Bowden, Jana
;
Gabbott, Mark
;
Naumann, Kay
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
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