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service quality
Consumer behaviour
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Customer satisfaction
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Kundenzufriedenheit
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Beziehungsmarketing
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Dienstleistungsqualität
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Service quality
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Hotellerie
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customer revisit
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customer satisfaction
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Corporate reputation
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Customer Revisit Intention
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Customer co-creation
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Customer revisit intention
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Data Mining
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Firmenimage
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FsQCA
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Gastronomie
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Kundenbindungsprogramm
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Loyalty program
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Luxury goods
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Luxusgüter
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Malaysia
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Chen, Chien-Chou
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Hung, Li-Mei
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Li, Shimiao
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International journal of electronic customer relationship management : IJECRM
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International journal of services, economics and management
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ECONIS (ZBW)
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The impact of service quality, self-service technology, and the corporate image on customer satisfaction and
customer
revisit
intention among luxury hotels in Kuala Lumpur, Malaysi...
Li, Shimiao
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 48-70
Persistent link: https://www.econbiz.de/10012256814
Saved in:
2
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
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