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~subject:"service recovery satisfaction"
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service recovery satisfaction
Beschwerdemanagement
9
Complaint management
9
Customer satisfaction
9
Dienstleistungsqualität
9
Kundenzufriedenheit
9
Service quality
9
Beziehungsmarketing
5
Relationship marketing
5
Customer service
4
Kundenservice
4
Service recovery satisfaction
4
Mobile communications
3
Mobilkommunikation
3
Perceived justice
3
Bank
2
Consumer behaviour
2
Justice
2
Konsumentenverhalten
2
Personal banking
2
Privatkundengeschäft
2
Service recovery
2
Switching behaviour
2
Wechselverhalten
2
Bank services
1
Banking industry
1
Banking sector
1
Complaint satisfaction
1
Corporate reputation
1
Customer exit
1
Customers
1
Distance learning
1
Double Deviation
1
Dubai
1
E-commerce
1
E-service
1
E-service failure
1
E-service recovery quality
1
E-service recovery satisfaction
1
ESQ
1
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English
4
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Hu, Yaou
1
Jham, Vimi
1
Min, Hyounae
1
Mohd Rushidi bin Mohd Amin
1
Nadiri, Halil
1
Shishi Kumar Piaralal
1
Su, Na
1
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Economic research
1
International journal of business innovation and research : IJBIR
1
International journal of financial services management : IJFSM
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
4
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1
How sincere is an apology? : recovery satisfaction in a robot service failure context
Hu, Yaou
;
Min, Hyounae
;
Su, Na
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
6
,
pp. 1022-1043
Persistent link: https://www.econbiz.de/10012592331
Saved in:
2
Antecedents and outcomes of
service
recovery
satisfaction
: perspectives on open and distance learning in Malaysia
Mohd Rushidi bin Mohd Amin
;
Shishi Kumar Piaralal
- In:
International journal of business innovation and …
21
(
2020
)
1
,
pp. 56-78
Persistent link: https://www.econbiz.de/10012149106
Saved in:
3
Empirical investigation of antecedents of perceived recovery service quality : evidence from retail banking in United Arab Emirates
Jham, Vimi
- In:
International journal of financial services management …
9
(
2019
)
4
,
pp. 369-385
Persistent link: https://www.econbiz.de/10012147267
Saved in:
4
Diagnosing the impact of retail bank customers' perceived justice on their
service
recovery
satisfaction
and post-purchase behaviours : an empirical study in financial centre of mi...
Nadiri, Halil
- In:
Economic research
29
(
2016
)
1
,
pp. 193-216
Persistent link: https://www.econbiz.de/10012221585
Saved in:
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