Vitner, Gad; Bar-Lev, Shirly; Nadir, Erez; Feldman, Michael - In: International Journal of Information Systems in the … 3 (2011) 1, pp. 39-51
Special care units express an increasing interest in adopting methods for quality management, previously developed and implemented in manufacturing firms. The paper examines the analogy between service management in special care units and the management of manufacturing processes. This paper is...