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Search: subject:"Service Workers"
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Service workers
199
Dienstleistungsberufe
197
Dienstleistungssektor
50
Service industry
50
Beziehungsmarketing
37
Relationship marketing
37
Dienstleistungsqualität
36
Service quality
36
Customer service
34
Kundenservice
34
Arbeitszufriedenheit
31
Job satisfaction
31
Emotion
30
USA
29
United States
29
Deutschland
28
Germany
28
Arbeitsverhalten
26
Work behaviour
26
Customer satisfaction
24
Kundenzufriedenheit
24
Consumer behaviour
20
Konsumentenverhalten
20
Tourism employees
19
Tourismusberufe
19
Employee retention
14
Mitarbeiterbindung
14
Occupational qualification
13
Qualifikation
13
Arbeitskräfte
12
Großbritannien
12
Stress
12
United Kingdom
12
Work stress
12
Workforce
12
China
11
Dienstleistung
11
Personality psychology
11
Persönlichkeitspsychologie
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Services
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English
164
German
32
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Bove, Liliana L.
4
Coelho, Filipe
4
Crinò, Rosario
4
Söderlund, Magnus
4
Pervan, Simon J.
3
Salverda, Wiemer
3
Sousa, Carlos M. P.
3
Subramony, Mahesh
3
Baethge, Martin
2
Beatson, Amanda
2
Bonn, Mark Andrew
2
Brady, Michael K.
2
Brook, Paul
2
Cho, Meehee
2
Dunkel, Wolfgang
2
Golubovskaya, Maria
2
Goussinsky, Ruhama
2
Groth, Markus
2
Han, Su-Jin
2
Harris, Eric G.
2
Harris, Lloyd C.
2
Haunschild, Axel
2
Humborstad, Sut I. Wong
2
King, Brian
2
Korczynski, Marek
2
Lee, Kyung Hee
2
Lennartz, Dagmar
2
Lings, Ian
2
Mirchandani, Kiran
2
Missègue, Nathalie
2
Ogbonna, Emmanuel
2
Perry, Chad
2
Poddar, Amit
2
Prentice, Catherine
2
Schettkat, Ronald
2
Schupp, Jürgen
2
Sieben, Barbara
2
Solnet, David
2
Wagner, Alexandra
2
Abendroth, Anja-Kristin
1
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The journal of services marketing
12
Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
7
Journal of service management
6
International journal of hospitality management
5
Journal of service research : JSR
5
Services and employment : explaining the US-European gap
5
Managing service quality : MSQ ; an international journal
4
Personnel psychology : a journal of applied research
4
Prospects for the professions in China
4
Psychology & marketing
4
The international journal of human resource management
4
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
3
European journal of marketing : EJM
3
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Knowledge workers in the information society
3
Service business
3
Work, employment & society : a journal of the British Sociological Association
3
Academy of Management journal : AMJ
2
Australasian marketing journal
2
Economie et statistique
2
Employee relations
2
Feminist Economics
2
International journal of selection and assessment
2
Journal of labor economics
2
Journal of service research
2
Journal of service theory and practice : JSTP
2
Journal of strategic marketing
2
Services marketing quarterly
2
The American economic review
2
The Oxford handbook of offshoring and global employment
2
The Oxford handbook of work and organization
2
The emotional organization : passions and power
2
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
2
Academica Turistica - Tourism and Innovation Journal
1
Administrative science quarterly : ASQ
1
Applied economics
1
Arbeit erforschen und gestalten : ein Querschnitt durch die Arbeitsforschung in der Sozialforschungsstelle Dortmund
1
Asia Pacific journal of marketing and logistics
1
Australian journal of management
1
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ECONIS (ZBW)
203
RePEc
4
Showing
1
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10
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207
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1
The making of the "good bad" job : how algorithmic management manufactures consent through constant and confined choices
Cameron, Lindsey D.
- In:
Administrative science quarterly : ASQ
69
(
2024
)
2
,
pp. 458-514
Persistent link: https://www.econbiz.de/10014583858
Saved in:
2
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
3
Public workers' mobilizations in Egypt : perceptions of sector potential in textile and transport
Matta, Nada
- In:
ILR review : a publication of the New York State School …
77
(
2024
)
1
,
pp. 62-87
Persistent link: https://www.econbiz.de/10014583915
Saved in:
4
The adjustment of labor markets to robots
Dauth, Wolfgang
;
Findeisen, Sebastian
;
Südekum, Jens
; …
- In:
Journal of the European Economic Association : JEEA
19
(
2021
)
6
,
pp. 3104-3153
Persistent link: https://www.econbiz.de/10012799089
Saved in:
5
Enacting service work in a changing world : time for a dialogue
Subramony, Mahesh
;
Groth, Markus
- In:
Journal of service research
24
(
2021
)
2
,
pp. 226-229
Persistent link: https://www.econbiz.de/10012522527
Saved in:
6
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
7
Responsibilization during uncontrollable events : understanding how consumers assign and accept responsibility for service employee welfare
Moran, Nora
;
Shepherd, Steven
;
Alvarado, Janice
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 1075-1086
Persistent link: https://www.econbiz.de/10014333596
Saved in:
8
Research on service frontline employees : a science - practice perspective
Solnet, David
;
Golubovskaya, Maria
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
Saved in:
9
International trade and job polarization : evidence at the worker level
Keller, Wolfgang
;
Utar, Hâle
- In:
Journal of international economics
145
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014480121
Saved in:
10
Receiving service from a person with a disability : stereotypes, perceptions of corporate social responsibility, and the opportunity for increased corporate reputation
Dwertmann, David J. G.
;
Goštautaitė, Bernadeta
; …
- In:
Academy of Management journal : AMJ
66
(
2023
)
1
,
pp. 133-163
Persistent link: https://www.econbiz.de/10014245588
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