Responsibilization during uncontrollable events : understanding how consumers assign and accept responsibility for service employee welfare
Year of publication: |
2023
|
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Authors: | Moran, Nora ; Shepherd, Steven ; Alvarado, Janice |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 37.2023, 8, p. 1075-1086
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Subject: | COVID-19 pandemic | Employee welfare | Frontline service employees | Responsibilization | Coronavirus | Konsumentenverhalten | Consumer behaviour | Arbeitskräfte | Workforce | Dienstleistungsberufe | Service workers | Epidemie | Epidemic |
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