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Search: subject:"Service operations management"
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service operations management
17
Dienstleistungsmanagement
9
Service management
9
Service operations management
7
Business process management
6
Dienstleistungsqualität
6
Prozessmanagement
6
Service quality
6
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Health care system
5
Hospital
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Scheduling-Verfahren
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Service industry
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Services
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Theorie
3
Theory
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appointment scheduling
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service management
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Customer satisfaction
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Demand
2
Freie Berufe
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Kundenzufriedenheit
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Lieferkette
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Markov decision process
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Nachfrage
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Patienten
2
Patients
2
Performance measurement
2
Performance-Messung
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Production management
2
Produktionswirtschaft
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Professional service operations management (PSOM)
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Jääskeläinen, Aki
3
Laihonen, Harri
3
Liu, Nan
2
Weiss, Elliott N.
2
Ahmadi-Javid, Amir
1
Aykin, Turgut
1
Batt, Robert J.
1
Bhagvath, Shriraam
1
Bitran, Gabriel R.
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
Gregory, Mike
1
Harker, Patrick T.
1
Hitt, Lorin M.
1
Hsuan Mikkola, Juliana
1
Huiskonen, Janne
1
Jalali, Zahra
1
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1
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1
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1
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1
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1
Neely, Andy D.
1
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Business horizons
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
Journal of operations management
2
Management Science
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Manufacturing & Service Operations Management
2
Asian journal of management cases
1
European journal of operational research : EJOR
1
International Journal of Business Performance Management
1
International journal of business performance management
1
International journal of procurement management
1
International journal of production economics
1
International journal of services and operations management
1
International journal of services and operations management : IJSOM
1
International transactions in operational research : a journal of the International Federation of Operational Research Societies
1
Journal of retailing and consumer services
1
Journal of the Operational Research Society
1
Manufacturing & service operations management : M & SOM
1
Operations research
1
Production and operations management : an international journal of the Production and Operations Management Society
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Vision : the journal of business perspective
1
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ECONIS (ZBW)
23
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1
Managing operations in professional service organisations : identifying roles and tasks of professionals and managers in courts
Puolakka, Tiina
;
Pekkanen, Petra
;
Pirttilä, Timo
- In:
International journal of services and operations …
39
(
2021
)
1
,
pp. 37-61
Persistent link: https://www.econbiz.de/10012522488
Saved in:
2
Agile supply chain in manufacturing and service industry : bibliometric and content analysis
Gawade, Disha
- In:
Vision : the journal of business perspective
27
(
2023
)
2
,
pp. 167-177
Persistent link: https://www.econbiz.de/10014229749
Saved in:
3
Balancing agent retention and waiting time in service platforms
Musalem, Andrés
;
Olivares, Marcelo
;
Yung, Daniel
- In:
Operations research
71
(
2023
)
3
,
pp. 979-1003
Persistent link: https://www.econbiz.de/10014309138
Saved in:
4
Service facilities with risk-averse customers : a simulation approach
Delgado-Alvarez, Carlos A.
;
VanAckere, Ann
;
Larsen, …
- In:
International transactions in operational research : a …
29
(
2022
)
4
,
pp. 2705-2727
Persistent link: https://www.econbiz.de/10012815231
Saved in:
5
M/S Shyam Automobiles : service operations in Guwahati, Assam
Mehdi, Mokhalles Mohammad
;
Nafees, Lubna
;
Sarma, Bhaskar
; …
- In:
Asian journal of management cases
19
(
2022
)
1
,
pp. 45-53
Persistent link: https://www.econbiz.de/10013162504
Saved in:
6
Capacity management for a leasing system with different equipment and batch demands
Yang, Xufeng
;
Jiao, Wen
;
Zhang, Juliang
;
Yan, Hong
- In:
Production and operations management : the flagship …
31
(
2022
)
7
,
pp. 3004-3020
Persistent link: https://www.econbiz.de/10013277132
Saved in:
7
The impact of facility layout on service worker behavior : an empirical study of nurses in the emergency department
Meng, Lesley
;
Batt, Robert J.
;
Terwiesch, Christian
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
4
,
pp. 819-834
Persistent link: https://www.econbiz.de/10012626800
Saved in:
8
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
9
Robust services : people or processes?
Weiss, Elliott N.
;
Goldberg, Rebecca
- In:
Business horizons
62
(
2019
)
4
,
pp. 521-527
Persistent link: https://www.econbiz.de/10012062424
Saved in:
10
Managing appointment booking under customer choices
Liu, Nan
;
Ven, Peter M. van de
;
Zhang, Bo
- In:
Management science : journal of the Institute for …
65
(
2019
)
9
,
pp. 4280-4298
Persistent link: https://www.econbiz.de/10012118564
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