Grubor, Aleksandar; Leković, Ksenija; Tomić, Slavica - 2019
recommendations online. Electronic word-of-mouth refers to any positive or negative statement made by a consumer - tourist about a …-ofmouth and electronic word-of-mouth on tourists’ decision-making processes. Specifically, the purpose of this study is to … a theoretical framework of word-of-mouth (WOM) and electronic word-of-mouth (eWOM) showing that electronic word-of-mouth …