LOOY, A. VAN; BACKER, M. DE; POELS, G. - Faculteit Economie en Bedrijfskunde, Universiteit Gent - 2011
Organisations are increasingly focusing on their business processes to excel. Since the journey towards process excellence is challenging, various authors have proposed a business process maturity model (BPMM) to gradually improve maturity and capability. Nonetheless, a comprehensive definition...