Vakulenko, Yulia; Oghazi, Pejvak; Hellström, Daniel - In: Journal of Innovation & Knowledge (JIK) 4 (2019) 4, pp. 262-268
This study reveals different types of self-service kiosk customer value and synthesizes the self-service kiosk customer … which stem from the inconsistency and fragmented nature of previous research on customer value in self-service kiosks. Based …, implementation, and improvement of self-service kiosk networks. This study provides a comprehensive inventory of self-service kiosk …