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Beyond humans : consumer reluctance to adopt zoonotic artificial intelligence
Poirier, Sara-Maude
;
Huang, Bo
;
Suri, Anshu
;
Sénécal, …
- In:
Psychology & marketing
41
(
2024
)
2
,
pp. 292-307
Persistent link: https://www.econbiz.de/10014467493
Saved in:
2
Brand warmth elicits feedback, not complaints
Astvansh, Vivek
;
Suri, Anshu
;
Damavandi, Hoorsana
- In:
Journal of the Academy of Marketing Science
52
(
2024
)
4
,
pp. 1107-1129
Persistent link: https://www.econbiz.de/10015048132
Saved in:
3
Is service recovery of equal importance for private vs public complainers?
Béal, Mathieu
;
Suri, Anshu
;
Nguyen, Nguyen
;
Grégoire, Yany
- In:
Journal of business research : JBR
153
(
2022
),
pp. 392-400
Persistent link: https://www.econbiz.de/10013534061
Saved in:
4
A systematic review of brand transgression, service failure recovery and product-harm crisis : integration and guiding insights
Khamitov, Mansur
;
Grégoire, Yany
;
Suri, Anshu
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
3
,
pp. 519-542
Persistent link: https://www.econbiz.de/10012290970
Saved in:
5
I can forgive you, but I can't forgive the firm : an examination of service failures in the sharing economy
Suri, Anshu
;
Huang, Bo
;
Sénécal, Sylvain
- In:
Journal of marketing theory and practice : JMTP
27
(
2019
)
4
,
pp. 355-370
Persistent link: https://www.econbiz.de/10012181626
Saved in:
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