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~type_genre:"Aufsatz in Zeitschrift"
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Search: person:"Carrillo, Irma Magaña"
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Magaña Carrillo, Irma
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Svensson, Göran
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Corrada, Maria Santos
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Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
2
Negative emotions in Mexican, Puerto Rican and Spanish hospitals : a multinational assessment of service settings
Otero-Neira, Carmen
;
Padin, Carmen
;
Sosa Varela, Juan Carlos
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 17-37
Persistent link: https://www.econbiz.de/10011558917
Saved in:
3
An international and comparative study of perceived justice in Mexican, Puerto Rican and Spanish hospitals
Sosa Varela, Juan C.
;
Magaña Carrillo, Irma
;
Padin, Carmen
- In:
International journal of pharmaceutical and healthcare …
8
(
2014
)
3
,
pp. 248-264
Persistent link: https://www.econbiz.de/10010424182
Saved in:
4
La política turística en México desde el modelo de calidad total : un reto de competitividad
Magaña Carrillo, Irma
- In:
Economía, sociedad y territorio : EST
9
(
2009
),
pp. 515-544
Persistent link: https://www.econbiz.de/10003968743
Saved in:
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