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~type_genre:"Aufsatz in Zeitschrift"
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Search: person:"Sandra, Streukens"
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Dienstleistungsqualität
5
Service quality
5
Consumer behaviour
4
Customer value
4
Konsumentenverhalten
4
Selbstbedienung
4
Self-service
4
Customer service
3
Kundenservice
3
Kundenwert
3
Beschwerdemanagement
2
Betriebliche Wertschöpfung
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Complaint management
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Dienstleistung
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Innovation adoption
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Innovationsakzeptanz
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Learning organization
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Lernende Organisation
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Marketing management
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Marketingmanagement
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Netherlands
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Niederlande
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Robot
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Roboter
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Services
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Technischer Fortschritt
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Technological change
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USA
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United States
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Value creation
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(Bias-corrected) percentile bootstrap confidence intervals
1
Absorption
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Arbeitsschutz
1
Arbeitsuche
1
Automated manufacturing
1
Automation
1
Automatisierte Produktion
1
Automatisierung
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B-to-B-Marketing
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Bekleidungsindustrie
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Article
21
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Aufsatz in Zeitschrift
Article in journal
21
Arbeitspapier
4
Graue Literatur
4
Non-commercial literature
4
Working Paper
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research-article
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Aufsatz im Buch
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English
21
Author
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Streukens, Sandra
21
Leroi-Werelds, Sara
6
Andreassen, Tor W.
3
Ruyter, Ko de
3
Janssens, Wim
2
Lemmink, Jos
2
Matthyssens, Paul
2
Swinnen, Gilbert
2
Andreassen, Tor Wallin
1
Berghman, Liselore
1
Bergs, Jochen
1
Beuningen, Jacqueline van
1
Bloemer, Johanna M.
1
Brady, Michael K.
1
Brengman, Malaika
1
De Regge, Melissa
1
Dolen, Willemijn M. van
1
Doucé, Lieve
1
Grönroos, Christian
1
Hoesel, Stan van
1
Hottat, Eline
1
Lervik-Olsen, Line
1
Martens, Rudy
1
Pipers, Ellen
1
Riel, Allard C. R. van
1
Schepers, Jeroen
1
Schuijf, Annelien
1
Sluyts, Kim
1
Van Vaerenbergh, Yves
1
Vandenbempt, Koen
1
Verleye, katrien
1
Walczuch, Rita
1
Wetzels, Martin
1
Willems, Kim
1
Zou, Yi
1
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Journal of service management
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of business research : JBR
2
Journal of economic psychology : research in economic psychology and behavioral economics
2
Managing service quality : MSQ ; an international journal
2
European management journal
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Journal of consumer behaviour : an international research review
1
Journal of health organization and management
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Long range planning : LRP ; international journal of strategic management
1
MSI reports : working paper series
1
Psychology & marketing
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ECONIS (ZBW)
21
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1
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
2
Patient versus person centeredness : embracing different perspectives
Pipers, Ellen
;
De Regge, Melissa
;
Bergs, Jochen
; …
- In:
Journal of health organization and management
38
(
2024
)
3
,
pp. 430-446
Persistent link: https://www.econbiz.de/10014637176
Saved in:
3
Wanted! : investigating how elements from the personal usage context affect Gen Z consumers' value-in-use experience and engagement with mobile service
Zou, Yi
;
Riel, Allard C. R. van
;
Streukens, Sandra
; …
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014299325
Saved in:
4
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
5
Does communicating the customer's resource integrating role improve or diminish value proposition effectiveness?
Leroi-Werelds, Sara
;
Streukens, Sandra
;
Van …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 618-639
Persistent link: https://www.econbiz.de/10011731212
Saved in:
6
What to diffuse in a gender-specific store? : the effect of male and female perfumes on customer value and behaviour
Doucé, Lieve
;
Janssens, Wim
;
Leroi-Werelds, Sara
; …
- In:
Journal of consumer behaviour : an international …
15
(
2016
)
3
,
pp. 271-280
Persistent link: https://www.econbiz.de/10011508832
Saved in:
7
Bootstrapping and PLS-SEM : a step-by-step guide to get more out of your bootstrap results
Streukens, Sandra
;
Leroi-Werelds, Sara
- In:
European management journal
34
(
2016
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011625073
Saved in:
8
What drives the intention to complain?
Lervik-Olsen, Line
;
Andreassen, Tor Wallin
;
Streukens, …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
4
,
pp. 406-429
Persistent link: https://www.econbiz.de/10011588794
Saved in:
9
Assessing the value of commonly used methods for measuring customer value : a multi-setting empirical study
Leroi-Werelds, Sara
;
Streukens, Sandra
;
Brady, Michael K.
; …
- In:
Journal of the Academy of Marketing Science
42
(
2014
)
4
,
pp. 430-451
Persistent link: https://www.econbiz.de/10010383809
Saved in:
10
Online complaining : understanding the adoption process and the role of individual and situational characteristics
Andreassen, Tor W.
;
Streukens, Sandra
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 4-24
Persistent link: https://www.econbiz.de/10009770754
Saved in:
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