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~type_genre:"Conference proceedings"
~type_genre:"Sammlung"
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Search: subject_exact:"Consumer complaints"
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Beschwerdemanagement
178
Complaint management
178
Beziehungsmarketing
79
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79
Deutschland
45
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44
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38
Theory
38
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36
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25
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25
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22
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2
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2
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2
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Fachkongress "Progress in Tourism Research" <3, 2002, Berlin>
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Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
8
Gabler Edition Wissenschaft
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Aktuelle Entwicklungen im Dienstleistungsmarketing
3
Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
3
Kundenabwanderung : Früherkennung, Prävention, Kundenrückgewinnung ; mit erfolgreichen Praxisbeispielen aus verschiedenen Branchen
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Customer Relationship Management : neue CRM-Best-Practice-Fallstudien und -Konzepte zu Prozessen, Organisation, Mitarbeiterführung und Technologie
2
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
2
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
2
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
2
Handbook of research on customer equity in marketing
2
Krankenhausmanagement : Strategien, Konzepte, Methoden
2
Schriftenreihe innovatives Dienstleistungsmanagement
2
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
2
The art of digital marketing for fashion and luxury brands : market spaces and marketplaces
2
The definitive handbook of business continuity management
2
AI-driven intelligent models for business excellence
1
Advances in tourism destination marketing
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Agribusiness & food : Wissenschaftsbibliothek
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Applied Marketing Science /Angewandte Marketingforschung
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Berichte aus der Betriebswirtschaft
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Berliner Schriften zur anwendungsorientierten Bankbetriebslehre
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Brand research : [an outcome of the second International Conference on Brand Management]
1
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Business ethics in East Central Europe
1
Business information systems : 13th international conference, BIS 2010, Berlin, Germany, May 3 - 5, 2010 ; proceedings
1
Business logistics management : a supply chain perspective
1
Business strategies : types, benefits and effects on firm performance
1
Challenges and opportunities for transportation services in the post-COVID-19 era
1
Competitive intelligence, analysis and strategy : creating organisational agility
1
Cross-cultural window on consumer behavior
1
Customer engagement marketing
1
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
1
Dienstleistungscontrolling
1
Dienstleistungsoffensive - Wachstumschancen intelligent nutzen
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ECONIS (ZBW)
178
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178
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1
Consumer complaints management in the digital era
Bayır, Talha
;
Bozyiğit, Sezen
- In:
Digital business and optimizing operating strategies
,
(pp. 57-90)
.
2024
Persistent link: https://www.econbiz.de/10014485530
Saved in:
2
Addressing illegal workplace discrimination and the interactions that lead to complaints in healthcare organizations
Burrell, Darrell Norman
;
Huff, Allison J.
;
Crowe, Margaret
- In:
Leadership strategies for effective diversity management
,
(pp. 124-149)
.
2024
Persistent link: https://www.econbiz.de/10014487538
Saved in:
3
Understanding customers' insights using attribution theory
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 20-28)
.
2024
Persistent link: https://www.econbiz.de/10014501014
Saved in:
4
Behavioral analytics of consumer complaints
Hossain, Md Shamim
- In:
AI-driven intelligent models for business excellence
,
(pp. 42-67)
.
2023
Persistent link: https://www.econbiz.de/10014281304
Saved in:
5
Airline customer complaints during the COVID-19 pandemic : the case of Turkey-based airlines
Gidener, Nazlı Gülfem
;
Morcote Santos, Itır Ceren
- In:
Challenges and opportunities for transportation …
,
(pp. 155-175)
.
2022
Persistent link: https://www.econbiz.de/10013258819
Saved in:
6
How fair is the handling of the claimant customer? : a comparison between the e-mail and telephone channels
Tahali, Sara
;
Yildiz, Hélène
- In:
Brand, Label, and Product Intelligence : Second …
,
(pp. 129-141)
.
2022
Persistent link: https://www.econbiz.de/10013338063
Saved in:
7
Understanding complaining, service failure identification and service recovery via social media
Jones, Karen
- In:
The SAGE handbook of social media marketing
,
(pp. 373-387)
.
2022
Persistent link: https://www.econbiz.de/10013368593
Saved in:
8
Online service failure and recovery strategies : examining the influences of user-generated content
Ayertey, Samuel
;
Ranfagni, Silvia
;
Okafor, Sebastian
- In:
The art of digital marketing for fashion and luxury …
,
(pp. 243-271)
.
2021
Persistent link: https://www.econbiz.de/10012607410
Saved in:
9
Leveraging EWOM on service failure recovery strategy : an insight into the brand perspective
Ranfagni, Silvia
;
Ozuem, Wilson
- In:
The art of digital marketing for fashion and luxury …
,
(pp. 397-422)
.
2021
Persistent link: https://www.econbiz.de/10012607451
Saved in:
10
Cognitive and affective organizational identification of frontline employees : an investigation in a customer complaint context
Kubik, Fabian
-
2017
Persistent link: https://www.econbiz.de/10011747835
Saved in:
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