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~type_genre:"Sammlung"
~type_genre:"Thesis"
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Search: subject_exact:"Consumer complaints"
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Beschwerdemanagement
177
Complaint management
177
Beziehungsmarketing
77
Relationship marketing
77
Deutschland
46
Germany
45
Theorie
37
Theory
37
Customer satisfaction
36
Kundenzufriedenheit
36
Consumer behaviour
27
Konsumentenverhalten
27
Dienstleistungsqualität
25
Service quality
25
Customer service
21
Kundenservice
21
Reklamation
16
Kundenmanagement
12
Servicepolitik
10
Beschwerde
9
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9
Qualitätsmanagement
9
Social Web
9
Social web
9
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8
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8
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8
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7
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Customer value
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Kundenbindung
6
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6
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Marketingmanagement
6
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5
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5
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Article
129
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48
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55
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German
118
English
59
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Stauss, Bernd
11
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5
Becker, Uwe
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3
Fürst, Andreas
3
Jeschke, Kurt
3
Niefind, Fred
3
Pepels, Werner
3
Wiegran, Andreas
3
Wünschmann, Stefan
3
Ahlert, Martin
2
Bayraktar, Osman
2
Borth, Björn-Olaf
2
Brandenburg, Torsten
2
Crisafulli, Benedetta
2
Eder, Astrid
2
Eggert, Axel
2
Gelbrich, Katja
2
Hadwich, Karsten
2
Hiles, Andrew
2
Hogreve, Jens
2
Homburg, Christian
2
Jakolow-Standke, Angelika
2
Kanning, Uwe Peter
2
Lampe, Jörg
2
Mairamhof, Gaby B.
2
Mende, Martin
2
Müller, Martin
2
Müller, Stefan
2
Nissen, Volker
2
Nogly, Felicitas
2
Ozuem, Wilson
2
Petersen, J. Andrew
2
Ranfagni, Silvia
2
Ratajczak, Oliver
2
Seidel, Wolfgang
2
Shulman, Jeffrey D.
2
Singh, Jaywant
2
Thielsch, Meinald T.
2
Töpfer, Armin
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RWTH Aachen
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Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
8
Gabler Edition Wissenschaft
6
Aktuelle Entwicklungen im Dienstleistungsmarketing
3
Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente
3
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
3
Kundenabwanderung : Früherkennung, Prävention, Kundenrückgewinnung ; mit erfolgreichen Praxisbeispielen aus verschiedenen Branchen
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Customer Relationship Management : neue CRM-Best-Practice-Fallstudien und -Konzepte zu Prozessen, Organisation, Mitarbeiterführung und Technologie
2
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
2
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
2
Förderung sozialer Kompetenzen in der Personalentwicklung
2
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
2
Handbook of research on customer equity in marketing
2
Krankenhausmanagement : Strategien, Konzepte, Methoden
2
Marktorientierte Unternehmensführung : Grundkonzepte, Anwendungen und Lehre ; Festschrift für Hermann Freter zum 60. Geburtstag
2
Schriftenreihe innovatives Dienstleistungsmanagement
2
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
2
The art of digital marketing for fashion and luxury brands : market spaces and marketplaces
2
The definitive handbook of business continuity management
2
AI-driven intelligent models for business excellence
1
Advances in tourism destination marketing
1
Agribusiness & food : Wissenschaftsbibliothek
1
Applied Marketing Science /Angewandte Marketingforschung
1
Bankwirtschaftliche Schriftenreihe
1
Beiträge zu wirtschaftswissenschaftlichen Problemen der Versicherung
1
Berichte aus der Betriebswirtschaft
1
Berliner Schriften zur anwendungsorientierten Bankbetriebslehre
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Brand research : [an outcome of the second International Conference on Brand Management]
1
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Business ethics in East Central Europe
1
Business information systems : 13th international conference, BIS 2010, Berlin, Germany, May 3 - 5, 2010 ; proceedings
1
Business logistics management : a supply chain perspective
1
Business strategies : types, benefits and effects on firm performance
1
Challenges and opportunities for transportation services in the post-COVID-19 era
1
Competitive intelligence, analysis and strategy : creating organisational agility
1
Cross-cultural window on consumer behavior
1
Customer engagement marketing
1
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
1
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ECONIS (ZBW)
177
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1
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177
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1
Understanding customers' insights using attribution theory
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 20-28)
.
2024
Persistent link: https://www.econbiz.de/10014501014
Saved in:
2
Addressing illegal workplace discrimination and the interactions that lead to complaints in healthcare organizations
Burrell, Darrell Norman
;
Huff, Allison J.
;
Crowe, Margaret
- In:
Leadership strategies for effective diversity management
,
(pp. 124-149)
.
2024
Persistent link: https://www.econbiz.de/10014487538
Saved in:
3
Consumer complaints management in the digital era
Bayır, Talha
;
Bozyiğit, Sezen
- In:
Digital business and optimizing operating strategies
,
(pp. 57-90)
.
2024
Persistent link: https://www.econbiz.de/10014485530
Saved in:
4
Behavioral analytics of consumer complaints
Hossain, Md Shamim
- In:
AI-driven intelligent models for business excellence
,
(pp. 42-67)
.
2023
Persistent link: https://www.econbiz.de/10014281304
Saved in:
5
Airline customer complaints during the COVID-19 pandemic : the case of Turkey-based airlines
Gidener, Nazlı Gülfem
;
Morcote Santos, Itır Ceren
- In:
Challenges and opportunities for transportation …
,
(pp. 155-175)
.
2022
Persistent link: https://www.econbiz.de/10013258819
Saved in:
6
Understanding complaining, service failure identification and service recovery via social media
Jones, Karen
- In:
The SAGE handbook of social media marketing
,
(pp. 373-387)
.
2022
Persistent link: https://www.econbiz.de/10013368593
Saved in:
7
How fair is the handling of the claimant customer? : a comparison between the e-mail and telephone channels
Tahali, Sara
;
Yildiz, Hélène
- In:
Brand, Label, and Product Intelligence : Second …
,
(pp. 129-141)
.
2022
Persistent link: https://www.econbiz.de/10013338063
Saved in:
8
Online service failure and recovery strategies : examining the influences of user-generated content
Ayertey, Samuel
;
Ranfagni, Silvia
;
Okafor, Sebastian
- In:
The art of digital marketing for fashion and luxury …
,
(pp. 243-271)
.
2021
Persistent link: https://www.econbiz.de/10012607410
Saved in:
9
Leveraging EWOM on service failure recovery strategy : an insight into the brand perspective
Ranfagni, Silvia
;
Ozuem, Wilson
- In:
The art of digital marketing for fashion and luxury …
,
(pp. 397-422)
.
2021
Persistent link: https://www.econbiz.de/10012607451
Saved in:
10
Cognitive and affective organizational identification of frontline employees : an investigation in a customer complaint context
Kubik, Fabian
-
2017
Persistent link: https://www.econbiz.de/10011747835
Saved in:
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