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~type_genre:"Graue Literatur"
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07.09.1986
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Business organization
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Dienstleistungsmarketing
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Selling
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Services marketing
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USA
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United States
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Czepiel, John A.
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Services Marketing Conference <5, 1986, Boston, Mass.>
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The services challenge : integrating for competitive advantage
Czepiel, John A.
(
ed.
)
-
1987
Persistent link: https://www.econbiz.de/10000813700
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2
Managing customer satisfaction in consumer service businesses
Czepiel, John A.
-
1980
Persistent link: https://www.econbiz.de/10000694345
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