Wang, Jianfu; Abouee-Mehrizi, Hossein; Baron, Opher; … - 2018
abandonment are common in many industries, e.g., call centers and healthcare. Therefore, their management has received much … total abandonment rate increases with the number of waiting customers leading to the level-dependent feature. We analyze an … numerical method to evaluate various performance measures of a tandem queueing network with abandonment. Our method is …