Staffing tandem queues with impatient customers - application in financial service operations
Year of publication: |
[2018]
|
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Authors: | Wang, Jianfu ; Abouee-Mehrizi, Hossein ; Baron, Opher ; Berman, Oded |
Publisher: |
[S.l.] : SSRN |
Subject: | financial service operations | tandem queue | impatient customers | abandonment | staffing | Finanzdienstleistung | Financial services | Warteschlangentheorie | Queueing theory | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
Extent: | 1 Online-Ressource (circa 51 Seiten) Illustrationen |
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Series: | Rotman School of Management working paper / University of Toronto Rotman School of Management. - Toronto, ZDB-ID 2821585-0. - Vol. no. 3116815 |
Type of publication: | Book / Working Paper |
Type of publication (narrower categories): | Graue Literatur ; Non-commercial literature ; Arbeitspapier ; Working Paper |
Language: | English |
Other identifiers: | 10.2139/ssrn.3116815 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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