Cauchick Miguel, P.A.; Morini, C.; Pires, S.R.I. - In: The TQM Magazine 16 (2004) 3, pp. 186-193
The objective of this work consists of highlighting some benchmarking practices in management by presenting a case study conducted in a company in Brazil. The company was awarded with the Brazilian National Award some years back and it still can be considered as a benchmark of manufacturing...