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Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services
Shahin, Arash
;
Bagheri Iraj, Elham
;
Vaez Shahrestani, …
- In:
The TQM Journal
28
(
2016
)
4
,
pp. 597-612
, contradictions among requirements of 180 customers have been identified by
side
roof
matrix
and then, the 12 by 12 non …
Persistent link: https://www.econbiz.de/10015032649
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