Klefsjö, Bengt; Bergquist, Bjarne; Garvare, Rickard - In: The TQM Journal 20 (2008) 2, pp. 120-129
Purpose – The purpose of this paper is to discuss the ongoing development of quality management, and whether the concepts being discussed can be agreed – and what influence this might have on the quality movement and quality practice. Design/methodology/approach – Literature review and...