Search Results - "Dienstleistungsqualität"

Auditor-provided non-audit services and perceived audit quality : evidence from the cost of equity and debt capital

Friedrich, Christian; Quick, Reiner; Schmidt, Florian - In: International journal of auditing : IJA 28 (2024) 2, pp. 388-407

Persistent link: https://www.econbiz.de/10014532551

Service failure recovery on customer recovery satisfaction and attitude loyalty for airline industry : the moderating effect of brand authenticity

Van Dat Tran - In: Cogent business & management 11 (2024) 1, pp. 1-15

The study aims to investigate the relationship between service failure recovery, customer recovery satisfaction, and attitude loyalty for airline industry. The author propose an experimentally determined model of service recovery based on the function of brand authenticity as a moderator in this...

Persistent link: https://www.econbiz.de/10014534549

Emotional arousal in customer experience : a dynamic view

Caruelle, Delphine; Shams, Poja; Gustafsson, Anders; … - In: Journal of business research : JBR 170 (2024), pp. 1-12

Persistent link: https://www.econbiz.de/10014535197

Accounting reporting complexity, audit engagement partner mandatory rotation, and audit quality

Chen, Clement; Liu, Zhenfeng; Tang, Wenye; Tuo, Ling - In: The journal of corporate accounting & finance 35 (2024) 2, pp. 157-170

Persistent link: https://www.econbiz.de/10014535570

You fooled me, so I'll tell you about myself! : personnel-related brand betrayal experiences and disclosure of personal information

Teck Ming Tan; Salo, Jari; Aspara, Jaakko - In: Journal of business research : JBR 171 (2024), pp. 1-13

Persistent link: https://www.econbiz.de/10014536191

Conflict-solving as a mediator between customer incivility and service performance

Auh, Seigyoung; Mengüç, Bülent; Thompson, Frauke Mattison - In: The service industries journal 44 (2024) 5/6, pp. 342-377

Persistent link: https://www.econbiz.de/10014551100

Enhancing hospital benchmarking : a multidimensional approach to quality assessment in Portugal

Ricardo, Alexandre; Costa, Ana Sara; Figueira, José Rui - In: Socio-economic planning sciences : the international … 93 (2024), pp. 1-23

Persistent link: https://www.econbiz.de/10014551488

Measuring and managing service productivity : a meta-analysis

Hofmeister, Johannes; Kanbach, Dominik K.; Hogreve, Jens - In: Review of managerial science : RMS 18 (2024) 3, pp. 739-775

Persistent link: https://www.econbiz.de/10014551504

Unintended consequences of school accountability reforms : public versus private schools

Coelli, Michael; Foster, Gigi - In: Economics of education review 99 (2024), pp. 1-15

Persistent link: https://www.econbiz.de/10014551850

Internal customers creating value in the workplace : conceptualising the internal customer perceived value (ICPV) model

Lo Iacono, Joseph; Carlini, Joan; France, Cassandra; … - In: Journal of strategic marketing 32 (2024) 5, pp. 712-728

Persistent link: https://www.econbiz.de/10014553352