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Search: "Journal of service management"
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Consumer behaviour
139
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112
Beziehungsmarketing
107
Customer satisfaction
107
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103
Service quality
98
Dienstleistungsqualität
95
Services
82
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69
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59
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59
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58
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52
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50
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47
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43
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39
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38
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36
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32
Customer service
31
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30
Customer experience
26
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24
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24
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24
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24
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24
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24
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22
Service-dominant logic
22
Manufacturing industries
21
Service experience
21
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20
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1,022
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381
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904
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Edvardsson, Bo
43
Witell, Lars
36
Kandampully, Jay
30
Wirtz, Jochen
30
Reynoso, Javier
29
Aksoy, Lerzan
28
Jaakkola, Elina
24
Verma, Rohit
24
Gebauer, Heiko
21
Patrício, Lia
21
Grönroos, Christian
20
Gustafsson, Anders
20
Fisk, Raymond P.
16
Gruber, Thorsten
16
Helkkula, Anu
15
Mahr, Dominik
13
McColl-Kennedy, Janet R.
13
Orsingher, Chiara
13
Heinonen, Kristina
12
Kowalkowski, Christian
12
Odekerken-Schröder, Gaby
12
Tronvoll, Bård
12
Hillebrand, Bas
11
Malthouse, Edward C.
11
Mattila, Anna S.
11
Mele, Cristina
11
Gremler, Dwayne D.
10
Gummesson, Evert
10
Kristensson, Per
10
Lariviere, Bart
10
Verleye, Katrien
10
Brodie, Roderick J.
9
Buoye, Alexander
9
Burton, Jamie
9
Kabadayi, Sertan
9
Keiningham, Timothy Lee
9
Kunz, Werner H.
9
Larivière, Bart
9
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9
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9
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Institution
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International Research Seminar in Service Management <11, 2010, La Londe-les-Maures>
1
Naples Forum on Service <2, 2011, Capri>
1
QUIS <11, 2009, Wolfsburg>
1
QUIS <12, 2011, Ithaca, NY>
1
QUIS <13, 2013, Karlstad>
1
QUIS <14., 2015, Shanghai>
1
Published in...
All
Journal of service management
522
Journal of Service Management
518
Journal of Service Management Ser.
1
Journal of Service Management: Volume 25, Issue 2
1
Journal of Service Management: Volume 26, Issue 2
1
Source
All
Other ZBW resources
516
ECONIS (ZBW)
388
OLC EcoSci
137
Showing
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430
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1,041
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421
Value cocreation at its peak : the asymmetric relationship between coproduction and loyalty
Sauer, Nicola E.
;
Scholl-Grissemann, Ursula
;
Teichmann, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 563-590
Persistent link: https://www.econbiz.de/10011563693
Saved in:
422
The impact of customer value types on customer outcomes for different retail formats
Willems, Kim
;
Leroi-Werelds, Sara
;
Swinnen, Gilbert
- In:
Journal of service management
27
(
2016
)
4
,
pp. 591-618
Persistent link: https://www.econbiz.de/10011563715
Saved in:
423
Systems, networks, and ecosystems in service research
Barile, Sergio
;
Lusch, Robert F.
;
Reynoso, Javier
; …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 652-674
Persistent link: https://www.econbiz.de/10011563728
Saved in:
424
Exposing Pinocchio customers : investigating exaggerated service stories
Harris, Lloyd C.
;
Fisk, Raymond P.
;
Sysalova, Hana
- In:
Journal of service management
27
(
2016
)
2
,
pp. 63-90
Persistent link: https://www.econbiz.de/10011564667
Saved in:
425
The social aspects of consumption as predictors of consumer loyalty : online vs offline services
Tsiotsou, Rodoula H.
- In:
Journal of service management
27
(
2016
)
2
,
pp. 91-116
Persistent link: https://www.econbiz.de/10011564668
Saved in:
426
Service guarantee as a recovery strategy : the impact of guarantee terms on perceived justice and firm motives
Crisafulli, Benedetta
;
Singh, Jaywant
- In:
Journal of service management
27
(
2016
)
2
,
pp. 117-143
Persistent link: https://www.econbiz.de/10011564670
Saved in:
427
Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
Saved in:
428
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
429
Shopping experiences in visually complex environments : a self-regulation account
Orth, Ulrich R.
;
Wirtz, Jochen
;
Brunner, Amelia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 194-217
Persistent link: https://www.econbiz.de/10011565147
Saved in:
430
Is more customer control of services always better?
Joosten, Herm
;
Bloemer, Johanna M.
;
Hillebrand, Bas
- In:
Journal of service management
27
(
2016
)
2
,
pp. 218-246
Persistent link: https://www.econbiz.de/10011565155
Saved in:
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