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Search: isPartOf:"International Journal of Quality and Service Sciences"
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Dienstleistungsqualität
111
Service quality
111
Quality management
82
Qualitätsmanagement
81
Customer satisfaction
64
Kundenzufriedenheit
64
Consumer behaviour
52
Konsumentenverhalten
52
Beziehungsmarketing
41
Relationship marketing
40
Innovation
27
Health care
20
Dienstleistungssektor
19
Gesundheitsversorgung
19
Hochschule
19
Innovation management
19
Innovationsmanagement
19
Service industry
19
Higher education institution
18
Krankenhaus
18
Schweden
18
Sweden
18
Hospital
17
Kundenintegration
16
Organisatorischer Wandel
16
Organizational change
16
Performance-Messung
16
Performance measurement
15
Customer integration
14
Emotion
14
Gesundheitswesen
14
Health care system
14
Sustainability
14
Betriebliche Wertschöpfung
13
Customer service
12
Kundenservice
12
Product quality
12
Produktqualität
12
Services
12
Value creation
12
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Undetermined
277
Free
7
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Article
558
Book / Working Paper
7
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Article in journal
305
Aufsatz in Zeitschrift
305
Conference paper
32
Konferenzbeitrag
32
Case study
13
Fallstudie
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7
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English
565
Author
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Dahlgaard-Park, Su Mi
20
Edvardsson, Bo
16
Bäckström, Ingela
13
Slåtten, Terje
12
Svensson, Göran
12
Ingelsson, Pernilla
10
Lilja, Johan
10
Suárez-Barraza, Manuel F.
10
Rönnbäck, Åsa
8
Witell, Lars
8
Akram, Umair
7
Elg, Mattias
7
Trivellas, Panagiotis
7
Dahlgaard, Jens Jörn
6
Enquist, Bo
6
Grønholdt, Lars
6
Lagrosen, Yvonne
6
Lien, Gudbrand
6
Martensen, Anne
6
Ramis-Pujol, Juan
6
Snyder, Kristen
6
Tóth, Zsuzsanna Eszter
6
Ahn, Jiseon
5
Brege, Staffan
5
Dadfar, Hossein
5
Eriksson, Henrik
5
Padin, Carmen
5
Pantouvakis, Angelos
5
Prybutok, Victor R.
5
Refflinghaus, Robert
5
Yamada, Shu
5
Boakye, Kwabena G.
4
Bouranta, Nancy
4
Brusch, Michael
4
Camén, Carolina
4
Chen, Chi-Kuang
4
Goussinsky, Ruhama
4
Gremyr, Ida
4
Guglielmetti Mugion, Roberta
4
Hafeez, Khalid
4
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Institution
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QMOD-ICQSS Conference <14, 2011, San Sebastián>
1
QMOD-ICQSS Conference <15, 2012, Posen>
1
QMOD-ICQSS Conference <16, 2013, Portorož>
1
QMOD-ICQSS Conference <17., 2014, Prag>
1
QMOD-ICQSS Conference <18., 2015, Seoul>
1
QMOD-ICQSS Conference <19., 2016, Rom>
1
Published in...
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International journal of quality and service sciences
415
International Journal of Quality and Service Sciences
150
Source
All
ECONIS (ZBW)
305
Other ZBW resources
150
OLC EcoSci
110
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1
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
2
Editorial: a practical SQUARE Guide on quality service for boards of disability service providers for adults with intellectual disability in Australia
Wallace, Robyn Anne
;
Rimes, Julie
;
Bitsika, Vicki
- In:
International journal of quality and service sciences
15
(
2023
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10014315017
Saved in:
3
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
4
Crisis behaviors as drivers of value co-creation transformation
Edvardsson, Bo
;
Tronvoll, Bård
- In:
International journal of quality and service sciences
14
(
2022
)
5
,
pp. 1-15
Persistent link: https://www.econbiz.de/10013537621
Saved in:
5
Barriers to bank customers' intention to fully adopt digital payment methods
Dimitrova, Irina
;
Öhman, Peter
;
Yazdanfar, Darush
- In:
International journal of quality and service sciences
14
(
2022
)
5
,
pp. 16-36
Persistent link: https://www.econbiz.de/10013537622
Saved in:
6
Deming's tampering revisited : definition and future research agenda
Smeds, Magdalena
- In:
International journal of quality and service sciences
14
(
2022
)
5
,
pp. 37-51
Persistent link: https://www.econbiz.de/10013537623
Saved in:
7
Quality, resilience, sustainability and excellence : understanding LEGO’s journey towards organisational excellence
Dahlgaard, Jens Jörn
;
Anninos, Loukas N.
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 465-485
Persistent link: https://www.econbiz.de/10013361624
Saved in:
8
An interdisciplinary study of quality management and human resource management using quality of work-life factors
Heriyati, Pantri
;
Chitta, Nathanya
;
Prasetyaningtyas, Sekar
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 19-43
Persistent link: https://www.econbiz.de/10014514128
Saved in:
9
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
10
Organizational learning, quality and safety culture in patient care : comparing Colombia and the Kingdom of Saudi Arabia
Santa, Ricardo
;
Morante, Diego
;
Tegethoff, Thomas
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10014514143
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