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Search: isPartOf:"Service & quality"
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Dienstleistungsqualität
85
Service quality
85
Customer satisfaction
58
Kundenzufriedenheit
58
Consumer behaviour
54
Konsumentenverhalten
54
Beziehungsmarketing
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25
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24
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Edvardsson, Bo
30
Choppin, Jon
26
Taylor, Chris
17
Kleiner, Brian H.
14
Kandampully, Jay
11
Dale, B.G.
10
Slåtten, Terje
10
Williams, M.
10
Svensson, Göran
9
O'Neill, Martin A.
8
Gebauer, Heiko
7
Harte, H.G.
7
Johnston, Robert
7
Macdonald, John
7
Andreassen, Tor W.
6
Ashton, C.
6
Enquist, Bo
6
Gustafsson, Anders
6
Ko, Yong Jae
6
Laine, Teemu
6
O'Neill, Martin
6
Rhoades, Dawna L.
6
Roos, Inger
6
Rounthwaite, Tony
6
Seddon, John
6
Streukens, Sandra
6
Suomala, Petri
6
Witell, Lars
6
Curry, Adrienne
5
Donnelly, Mike
5
Finsterwalder, Jörg
5
Fisk, Raymond P.
5
Ghobadian, A.
5
Johnson, Lester W.
5
Lymperopoulos, Constantine
5
Macaulay, Steve
5
Motwani, Jaideep
5
Pantouvakis, Angelos
5
Sohal, Amrik
5
Tan, Kay Chuan
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American Management Association / Services Special Interest Group
1
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QUIS <9, 2004, Karlstad>
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Managing service quality : MSQ ; an international journal
1,558
Tourism SMEs, service quality, and destination competitiveness
22
Service quality and management
10
Managing Service Quality
3
Quality management in services
2
Kalia, P., Law, P. and Arora, R. (2017), “Determining impact of demographics on perceived service quality in online retail”, in Khosrow-Pour, M. (Ed.), Encyclopedia of Information Science and Technology, 4th ed., IGI Global, Hershey, Pennsylvania (USA)
1
Managing service quality
1
Managing service quality an international journal
1
Managing service quality: an international journal
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OLC EcoSci
1,364
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231
USB Cologne (EcoSocSci)
4
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1
Determining Impact of Demographics on Perceived
Service
Quality
in Online Retail
Kalia, Prateek
-
2019
This research starts with a premise, whether significant difference in perceived
service
quality
(PSQ) exist within …
Persistent link: https://www.econbiz.de/10012901682
Saved in:
2
The 2013 naples forum on service
Gummesson, Evert
(
contributor
)
-
2014
Persistent link: https://www.econbiz.de/10010526469
Saved in:
3
Selected papers from the 2012 SERVSIG Conference
Holmlund-Rythkönen, Maria
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10009769863
Saved in:
4
Servicing the way out of the economic downfall : exploring the present and future role of services
Gounarism, Spiros
(
contributor
)
-
2012
Persistent link: https://www.econbiz.de/10009692814
Saved in:
5
Special issue on "doing more with less" with selected services marketing papers from the ANZMAC 2010 conference
Finsterwalder, Jörg
(
contributor
)
-
Australian and New Zealand Marketing Academy
-
2011
Persistent link: https://www.econbiz.de/10009407396
Saved in:
6
Selected papers from SERVSIG Conference 2010
Fisk, Raymond P.
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009266596
Saved in:
7
Selected papers from the QUIS-11 Symposium
2010
Persistent link: https://www.econbiz.de/10003964495
Saved in:
8
Theory of value co-creation : a systematic literature review
Galvagno, Marco
;
Dalli, Daniele
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
6
,
pp. 643-683
Persistent link: https://www.econbiz.de/10010526464
Saved in:
9
Research traditions of innovation : goods-dominant logic, the resource-based approach, and service-dominant logic
Mele, Cristina
;
Colurcio, Maria
;
Russo Spena, Tiziana
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
6
,
pp. 612-642
Persistent link: https://www.econbiz.de/10010526465
Saved in:
10
Beyond virtuality : from engagement platforms to engagement ecosystems
Breidbach, Christoph F.
;
Brodie, Roderick J.
; …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
6
,
pp. 592-611
Persistent link: https://www.econbiz.de/10010526466
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