Introduction -- Theoretical Foundation -- Theoretical Foundation -- Preparation of the Empirical Analysis -- Relations between Non-Cognitive Skills and Learning -- Empirical Analysis of Non-Cognitive Skills in a Business Simulation Environment -- Results -- Discussion of the Results -- Conclusion.

1 Introduction -- 2 Conceptual Background -- 3 Method -- 4 Study 1: A Service Robot Acceptance Model: Customer Acceptance of Humanoid Robots During Service Encounters -- 5 Study 2: A Cross-Country Comparison of Attitudes toward Humanoid Service Robots -- 6 Study 3: Beyond the Call of Duty: The...

Einleitung -- Grundlagen -- Digitalisierung operativer Controlling-Prozesse -- Ansätze zur Erfolgsbeurteilung im Controlling-Kontext -- Empirie -- Modellentwicklung, Hypothesen und Forschungsbedarf -- Schlussbetrachtung.