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Search: isPartOf_id:10010513474
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Dienstleistungsqualität
42
Service quality
42
Consumer behaviour
41
Konsumentenverhalten
41
Beziehungsmarketing
39
Relationship marketing
39
Customer satisfaction
33
Kundenzufriedenheit
33
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20
Kundenintegration
20
Betriebliche Wertschöpfung
19
Value creation
19
Dienstleistungssektor
18
Service industry
18
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14
Emotion
14
Kundenservice
14
Brand management
12
Markenführung
12
USA
10
United States
10
Beschwerdemanagement
9
Complaint management
9
Value co-creation
9
Brand image
8
Markenimage
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Services
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Social Web
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Social web
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Co-creation
7
Customer value
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Firm performance
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Innovation
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Kundenwert
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Unternehmenserfolg
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Arbeitsverhalten
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Arbeitszufriedenheit
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Undetermined
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Article
134
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140
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140
Conference paper
12
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English
140
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Brodie, Roderick J.
4
Chen, Tom
4
Conduit, Jodie
4
Polese, Francesco
4
Karpen, Ingo Oswald
3
Plewa, Carolin
3
Ranaweera, Chatura
3
Barnes, Donald C.
2
Calabretta, Giulia
2
Carrubbo, Luca
2
Chen, Ying-Hueih
2
Chien, Shu-Hua
2
Gouthier, Matthias
2
Guchait, Priyanko
2
Gudergan, Siegfried
2
Gummesson, Evert
2
Karjaluoto, Heikki
2
Kleinaltenkamp, Michael
2
Ku, Hsuan-Hsuan
2
Leo, Cheryl
2
Lervik-Olsen, Line
2
Ludwig, Nadine L.
2
Mele, Cristina
2
Osei-Frimpong, Kofi
2
Russo Spena, Tiziana
2
Sajtos, Laszlo
2
Seo, Yuri
2
Snell, Lan
2
Sok, Phyra
2
Soutar, Geoffrey N.
2
Sweeney, Jillian C.
2
Tregua, Marco
2
Wu, Jyh-Jeng
2
Aagja, Jayesh
1
Ahmed, Pervaiz K.
1
Al-Kilidar, Hiyam
1
Alhothali, Ghada Talat
1
Altinay, Levent
1
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Naples Forum on Service <3., 2013, Ischia>
1
Naples Forum on Service <4., 2015, Neapel>
1
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Journal of service theory and practice : JSTP
140
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ECONIS (ZBW)
140
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1
Broadening brand engagement within the service-centric perspective : an intersubjective hermeneutic framework
Seo, Yuri
;
Kelleher, Carol
;
Brodie, Roderick J.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 317-335
Persistent link: https://www.econbiz.de/10011627148
Saved in:
2
Branded marketing events : engaging Australian and French wine consumers
Altschwager, Teagan
;
Conduit, Jodie
;
Bouzdine-Chameeva, …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 336-357
Persistent link: https://www.econbiz.de/10011627150
Saved in:
3
Consumer construal of separation in virtual services
Hartley, Nicole
;
Green, Teegan
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 358-383
Persistent link: https://www.econbiz.de/10011627165
Saved in:
4
A multilevel consideration of service design conditions : towards a portfolio of organisational capabilities, interactive practices and individual abilities
Karpen, Ingo Oswald
;
Gemser, Gerda
;
Calabretta, Giulia
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 384-407
Persistent link: https://www.econbiz.de/10011627170
Saved in:
5
Markets and market boundaries : a social practice approach
Gosling, Martyn
;
Richard, James
;
Seo, Yuri
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 408-426
Persistent link: https://www.econbiz.de/10011627175
Saved in:
6
Measuring quality variations in e-service
Chen, Yen Chun
;
Shen, Yung-Cheng
;
Lee, Crystal Tzu-Ying
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 427-452
Persistent link: https://www.econbiz.de/10011627184
Saved in:
7
Patient participatory behaviours in healthcare service delivery : self-determination theory (SDT) perspective
Osei-Frimpong, Kofi
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 453-474
Persistent link: https://www.econbiz.de/10011627188
Saved in:
8
Service excellence in the light of cultural diversity : the impact of metacognitive cultural intelligence
Lorenz, Melanie P.
;
Ramsey, Jase R.
;
Tariq, Ayesha
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 475-495
Persistent link: https://www.econbiz.de/10011627193
Saved in:
9
The potential of management accounting and control in global operations : profitability-driven service business development
Lindholm, Anni
;
Laine, Teemu Juhani
;
Suomala, Petri
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 496-514
Persistent link: https://www.econbiz.de/10011627201
Saved in:
10
The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors
Pasamehmetoglu, Aysin
;
Guchait, Priyanko
;
Tracey, J. B.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 2-22
Persistent link: https://www.econbiz.de/10011601103
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