Our concern is with how interaction with customers affects knowledge creation in product development projects. Customers have a crucial role in stimulating innovation, but previous research has not identified what effects the interaction has on knowledge creation nor at what point in time...

Purpose – Against the background of the often politicized debate on the advantages and disadvantages of production models based on sociotechnical systems (STS) theory and lean production (LP), this paper develops a notion of a hybrid model consisting of elements of both STS and LP and tests...

Purpose – The purpose of this paper is to develop and empirically validate an instrument containing operational measures of lean service. The instrument is intended for use by both researchers and practitioners. Design/methodology/approach – The instrument was developed and validated in an...