Purpose: The purpose of this study is to investigate career choices by female graduates from science, technology, engineering and mathematics (STEM) to determine factors that influenced their entry, abandonment or persistence of STEM careers. Design/methodology/approach: Life history narratives...

Purpose: Through social media technologies, small and medium-sized enterprises (SMEs) can communicate information and respond to competitors with minimal cost. The ability to share and access information can affect SMEs’ performance, but there is little research on the link between SMEs’...

Purpose: This study aims to delve upon customer satisfaction and service quality within small- and medium-sized hotels (SMSHs) by using a modified SERVQUAL model. Design/methodology/approach: Data for the study were collected from a sample of 253 guests of varying nationalities who stayed at...

Purpose – The purpose of this paper is to elucidate the concept of user development which consists of proactively transferring knowledge to potential users of IT innovations in order to increase the likelihood of innovation adoption and diffusion. Design/methodology/approach – An exploratory...

Purpose – The purpose of this paper is to propose the use of technology adoption model UTAUT as an adoption model of IT governance frameworks, specifically Information Technology and Infrastructure Library (ITIL). The aim is to help the decision maker to better map ITIL processes with business...

Purpose – The purpose of this paper is to analyze the business sector in the United Arab Emirates (UAE) based on their level of involvement in knowledge‐sharing activities with external sources, internal organizational innovations, and the barriers and benefits of joining knowledge networks....