"This book explores the functions and responsibilities of human resources departments such as safety, remuneration, communication, development of organizational culture, management of organizational structure, work-job design, employment relations and career development as they relate to the...

Purpose The purpose of this research is to evaluate the communication competency of tour guides using a modified importance–performance analysis (MIPA). Tour guides are cultural ambassadors of a country; their communication skills can make or break tourists’ experiences with guided tours and...

Mergers in travel industry which are extremely important in Europe and especially Germany, gained speed and these mergers give rise to cartelization. Mergers in travel industry are seen mostly in German and English establishments. These merger companies have both began to dominate the travel...

Exploring the concept of mobbing, we have conducted a study of small and middle sized enterprises (commonly referred to as SMSE). In this study we observed corporate policies of repression and intimidation while taking into consideration the aim of these policies and their possible consequences....