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  • Search: person:"Anna S. Mattila"
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Year of publication
Subject
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Consumer behaviour 109 Konsumentenverhalten 102 Customer satisfaction 43 Service quality 41 Dienstleistungsqualität 40 Beziehungsmarketing 38 Kundenzufriedenheit 38 Relationship marketing 38 Corporate social responsibility 26 Beschwerdemanagement 24 Complaint management 24 Corporate Social Responsibility 22 Hotel industry 22 Hotellerie 22 Gastronomie 21 Restaurant industry 21 USA 21 United States 21 Emotion 17 Hospitality industry 17 Gastgewerbe 16 Preismanagement 14 Pricing strategy 14 Experiment 13 Customer service 11 Gender 11 Kundenservice 11 Advertising effects 9 CSR 9 Werbewirkung 9 Internet marketing 8 Loyalty program 8 Online-Marketing 8 Viral marketing 8 Virales Marketing 8 Geschlecht 7 Hospital 7 Krankenhaus 7 Kundenbindungsprogramm 7 Power 7
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Online availability
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Undetermined 146 Free 11
Type of publication
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Article 278 Other 6
Type of publication (narrower categories)
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Article in journal 166 Aufsatz in Zeitschrift 166 research-article 30 Aufsatz im Buch 8 Book section 8 Conference paper 1 Konferenzbeitrag 1 Reprint 1 conceptual-paper 1
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Language
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English 228 Undetermined 56
Author
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Mattila, Anna S. 270 Wirtz, Jochen 21 Hanks, Lydia 16 Gao, Yixing 14 Wu, Luorong 13 Andreu, Luisa 11 Hwang, Yoo Hee 11 Pinto, Diego Costa 11 Liu, Qing 10 Yang, Wan 10 Zhang, Lu 10 Choi, Choongbeom 9 Fan, Alei 9 Noone, Breffni M. 9 Choi, Sungwoo 8 Choi, Sunmee 8 Miao, Li 8 Shin, Joongwon 8 Shuqair, Saleh 7 Zhao, Xinyuan 7 Anna S. Mattila 6 Ro, Heejung 6 S. Mattila, Anna 6 Xue, Xunyue 6 Kim, Kyungmin 5 Luo, Anqi 5 O'Neill, John 5 Wang, Chen-ya 5 Ye, Tian 5 Cho, Wonae 4 Herter, Márcia Maurer 4 Kim, Min Gyung 4 Xiao, Qu 4 Andreau, Luisa 3 Bolton, Lisa E. 3 Cranage, David 3 Hanson, Bjorn 3 Kim, Ellen Eun Kyoo 3 Liu, Stephanie Q. 3 McGinley, Sean 3
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Published in...
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International journal of hospitality management 60 The journal of services marketing 24 Journal of Services Marketing 21 Journal of business research : JBR 14 Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 14 International journal of service industry management : IJSIM 12 Journal of travel research : a quarterly publication of the Travel and Tourism Research Association 10 International Journal of Contemporary Hospitality Management 9 International journal of contemporary hospitality management 9 Cornell hospitality quarterly : CQ 8 Journal of service management 7 The Cornell hospitality quarterly 7 Journal of Service Management 6 Journal of hospitality marketing & management 6 Journal of travel and tourism marketing 5 Managing service quality : MSQ ; an international journal 4 Tourism management : research, policies, practice 4 Journal of Business Research 3 Journal of retailing 3 Journal of service research 3 International journal of internet marketing and advertising : IJIMA 2 International journal of retail & distribution management 2 Journal of Consumer Marketing 2 Journal of Hospitality and Tourism Technology 2 Journal of global marketing 2 Journal of international consumer marketing 2 Journal of marketing theory and practice 2 Journal of retailing and consumer services 2 Journal of revenue and pricing management 2 Journal of service research : JSR 2 Journal of the Academy of Marketing Science 2 Marketing intelligence & planning 2 Services marketing quarterly 2 The Cornell School of hotel administration handbook of applied hospitality strategy 2 The real estate finance journal 2 Tourism economics : the business and finance of tourism and recreation 2 Breaking new ground in theory and practice 1 Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023 1 Design science in tourism : foundations of destination management 1 Electronic commerce research 1
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Source
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ECONIS (ZBW) 174 OLC EcoSci 58 Other ZBW resources 42 BASE 6 RePEc 4
Showing 251 - 260 of 284
Cover Image
The role of post-training self-efficacy in customers' use of self service technologies
Zhao, Xinyuan; Mattila, Anna S.; Tao, Li-Shan Eva - In: International journal of service industry management : IJSIM 19 (2008) 3-4, pp. 492-505
Persistent link: https://www.econbiz.de/10008100325
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The role of store environmental stimulation and social factors on impulse purchasing
Mattila, Anna S.; Wirtz, Jochen - In: The journal of services marketing 22 (2008) 7, pp. 562-567
Persistent link: https://www.econbiz.de/10008112759
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Perceived controllability and service expectations: Influences on customer reactions following service failure
Choi, Sunmee; Mattila, Anna S. - In: Journal of Business Research 61 (2008) 1, pp. 24-30
Persistent link: https://www.econbiz.de/10005473699
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An examination of the impact of cultural orientation and familiarity in service encounter evaluations
Patterson, Paul G.; Mattila, Anna S. - In: International journal of service industry management : IJSIM 19 (2008) 5, pp. 662
Persistent link: https://www.econbiz.de/10008136367
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The role of store environmental stimulation and social factors on impulse purchasing
Mattila, Anna S.; Wirtz, Jochen - In: The journal of services marketing 22 (2008) 6-7, pp. 562-567
Persistent link: https://www.econbiz.de/10008140446
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The impact of experiential consumption cognitions and emotions on behavioral intentions
Bigné, J.Enrique; Mattila, Anna S.; Andreu, Luisa - In: The journal of services marketing 22 (2008) 4-5, pp. 303-315
Persistent link: https://www.econbiz.de/10008105464
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The role of arousal congruency in influencing consumers' satisfaction evaluations and in-store behaviors
Wirtz, Jochen; Mattila, Anna S.; Tan, Rachel L.P. - In: International journal of service industry management : IJSIM 18 (2007) 1, pp. 6-24
Persistent link: https://www.econbiz.de/10007612576
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The power of explanations in mitigating the ill‐effects of service failures
Mattila, Anna S. - In: Journal of Services Marketing 20 (2006) 7, pp. 422-428
Purpose – To examine the role of explanations in influencing customer perceptions of service failures, this study investigated the impact of two types of explanations: retrospective excuses and anticipatory excuses on customers' fairness perceptions and their tipping behaviors....
Persistent link: https://www.econbiz.de/10014905127
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Cover Image
The power of explanations in mitigating the ill-effects of service failures
Mattila, Anna S. - In: The journal of services marketing 20 (2006) 7, pp. 422-428
Persistent link: https://www.econbiz.de/10007305434
Saved in:
Cover Image
The power of explanations in mitigating the ill-effects of service failures
Mattila, Anna S. - In: The journal of services marketing 20 (2006) 6-7, pp. 422-428
Persistent link: https://www.econbiz.de/10007378833
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